Draykya Jackson
Granite City,IL
Summary
Goal-oriented worker dedicated to high levels of work satisfaction and meeting aggressive business goals. I am a highly energized and optimistic individual, I exercise ethics of leadership and teamwork. My previous work experience shows that I can meet all expectations under high demands.
Overview
7
7
years of professional experience
Work History
Property Manager
Herman And Kittle Properties
Alton, IL
07.2023 - Current
- Worked With LITHC and Tax Credit Units
- Rehabilitation of Property, Procedures and Maintenance.
- Conducted Initial and Annual recertifications including thorough verifications of income, asset and employment , in compliance to HUD policies.
- Handled tenant complaints promptly and appropriately, calling in repairmen, other support services, and conduct bids with vendors.
- Followed up on delinquent tenants, conduct collection procedures and coordinating with legal counsel to resolve tenant disputes.
- Administered operations to handle needs of more than 120 tenants across 64 property units.
- Kept properties in compliance with local, state and federal regulations while communicating effectively with investors, residents, and on-site associates.
Program Assistant
St.Clair County Housing Authority
Belleville, IL
03.2022 - 07.2023
- Managed both digital and physical filing systems and retrieved documents as required.
- Performed rent calculations to assure accurate governmental assistance.
- Conducted interviews, while handling sensitive client information.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Gathered information and entered details into computer tracking spreadsheets, documents and databases.
- Efficiently processing recertification applications and maintaining accurate records.
Lead Sales Lending Associate
Pawn King
Collinsville, IL
12.2020 - 01.2022
- Take and receive payments, make proper adjustments and arrangements on customers account.
- Built customers confidence by actively listening to their concerns and giving appropriate feedback
- Exercising sound judgment in issuing credits to customer polices to maintain high levels of customer satisfaction
- Organized and located inventory, updated store spreadsheets and assisted in managing company database.
Universal Security Officer
Allied, REFINERY SPECIALTIES
Roxana, IL
05.2019 - 11.2020
- Secure the safety of the refinery and plant workers
- Act as receptionist at refineries and Monitored all points of entry
- Checked and verified photo identification prior to granting facility access.
Customer Service Manager/Financial Service Representative
Walmart Supercenter
Collinsville, IL
11.2017 - 05.2019
- Provide information to customers, direct customers to certain locations, provide a welcoming environment, grocery and cash handling
- Assigned duties to each cashier
- Confirmed payments, refunds, etc
Education
Bachelor's - Criminal Justice
Southern Illinois University
Edwardsville, IL05.2021
High School Diploma -
Cahokia High School
East Saint Louis, IL05.2017
Skills
- Customer and Personal Service
- LIHTC
- HCV Rent calculation
- Transportation Worker Identification Credential (TWIC)
- Permanent Employee Registration Card (PERC)
- Microsoft
- Account reconciliation
- Fair Housing Mandates
- Multi-Family Property Management
Timeline
Property Manager
Herman And Kittle Properties
07.2023 - Current
Program Assistant
St.Clair County Housing Authority
03.2022 - 07.2023
Lead Sales Lending Associate
Pawn King
12.2020 - 01.2022
Universal Security Officer
Allied, REFINERY SPECIALTIES
05.2019 - 11.2020
Customer Service Manager/Financial Service Representative
Walmart Supercenter
11.2017 - 05.2019
Bachelor's - Criminal Justice
Southern Illinois University
High School Diploma -
Cahokia High School