Drayson Hill
Little Rock,Arkansas
Summary
My name is Drayson Hill. I have 10 years of experience with Chick-fil-A, working in numerous positions, such as Front of House Director, Marketing Director, Back of House Director, and, more recently, Development Director. I have a passion for caring for others and developing team members, whether they want to work with Chick-fil-A or pursue other dreams. I have a degree in Applied Communication, with a focus on positive communication. I have a passion for growth, people, and working as a team to achieve expectations and goals that align with Honor, Dignity and Respect.
Overview
11
11
years of professional experience
Work History
Development Director
Chick-fil-A 7th & Broadway
Little Rock, Arkansas
07.2025 - Current
- Created a positive work environment through positive communication.
- Created a new training system for the Front of House.
- Created accountability systems that hold all team members accountable, such as creating "PIPs" or Performance Improvement Plans.
- Developed team members to move through the leadership structure.
- Created one-on-one development plans that accommodate individuals to their needs on their own path.
- Organized promotional events for Drive-Thru customers to enhance engagement. for a Drive-Thru only, such as Cow related events.
Front of House Director
Chick-fil-A Maumelle
Maumelle, AR
01.2016 - 07.2025
- Managed Front of House operations.
- Managed a team of 80+ daily.
- Scheduled Front of House to meet the needs of the business.
- Created systems and processes to maintain a clean and safe environment.
- Developed Team Members, Trainers, Team Leaders, Shift Leaders, and Assistant Directors.
- Created job descriptions for each role in the restaurant.
- Coached and taught positive communication towards all team members, fostering a culture of good and growth.
Marketing Director
Chick-fil-A Maumelle
Maumelle, AR
01.2016 - 01.2025
- Created in-store or Drive-Thru events.
- Managed social media pages.
- Created and edited content for all social media pages, such as Facebook and Instagram.
- Followed Chick-fil-A guardrails for managing social media pages.
- Performed community outreach-related duties, such as collaborating with schools and businesses.
Back of House Director
Chick-fil-A Maumelle
Maumelle, AR
01.2016 - 01.2025
- Lead a team of 20 or more daily.
- Ordered truck-related items through Martin Brower/ ordering Produce for the store for daily operations.
- Created systems and processes to ensure a safe and clean kitchen for the team and community.
- Trained and educated team members and leaders on EcoSure-related awareness.
Education
Bachelor of Arts - Communications
University of Arkansas At Little Rock
Little Rock, Arkansas12-2025
Skills
- Management Skills
- Sales and Brand Growth
- Digital Marketing
- Development Skills
- Critical Thinking
- Leadership
- Community Outreach
- Event Planning
- Communication Skills
- Problem Solving Skills
- Positive Communication Skills
- Development tracking system design
- Performance monitoring
- Time management abilities
- Multitasking capacity
Timeline
Development Director
Chick-fil-A 7th & Broadway
07.2025 - Current
Front of House Director
Chick-fil-A Maumelle
01.2016 - 07.2025
Marketing Director
Chick-fil-A Maumelle
01.2016 - 01.2025
Back of House Director
Chick-fil-A Maumelle
01.2016 - 01.2025
Bachelor of Arts - Communications
University of Arkansas At Little Rock