Drayton Maddox
Albuquerque,NM
Summary
Dedicated Advanced Medical Support Assistant with expertise in patient communication, HIPAA compliance, and appointment scheduling. Committed to enhancing patient care and optimizing clinic workflow.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Adnvanced Medical Support Assistant
Deaprtment of Veterans Affair's
09.2018 - 12.2019
- Conducted patient intake assessments to ensure accurate health information documentation.
- Managed appointment scheduling, optimizing clinic workflow and reducing patient wait times.
- Assisted in maintaining electronic health records, ensuring compliance with privacy regulations.
- Coordinated communication between medical staff and veterans, enhancing service delivery efficiency.
- Educated patients on healthcare services, improving understanding of available resources.
- Processed referrals and authorizations, streamlining patient access to specialized care.
- Implemented administrative procedures that improved operational effectiveness within the department.
- Supported quality assurance initiatives, contributing to improved patient satisfaction scores.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Managed approximately 50-80 calls, daily.
Education
Associate of Applied Science - Health Administration
Pima Medical Institute
Albuquerque, NMSkills
- Conflict resolution techniques
- HIPAA compliance
- Professionalism and ethics
- Patient scheduling
- Patient care coordination
- Medical terminology
- Reliable team player
- Compassionate
- Adaptable
Certification
- Advanced Medical Support Assistant Training - [15mos]
Timeline
Adnvanced Medical Support Assistant
Deaprtment of Veterans Affair's
09.2018 - 12.2019
Associate of Applied Science - Health Administration
Pima Medical Institute
Army Achievement Medal
Kosovo Peacekeeping Mission, 2009 with United States Army. Highest medal achieved.