Dr. Cory R. Holden
Phoenix,Arizona
Summary
32-year-old veterinarian proficient in healthcare leadership, systems, and finance. Firm believer in the implementation of checklists and protocols to maximize patient safety and clinical outcomes. Forward-thinking professional bringing more than 4 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Practice manager
Prescott Animal Hospital and Equine Center
12.2019 - 01.2021
- Was responsible for daily operations of a large animal facility, directed 14 team members and 5 veterinarians towards patient focused care with a strong focus on client satisfaction
- Worked directly with leadership to implement new strategies and protocols to better the organization as a whole while improving overall patient outcomes.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all medical/office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw accounting, budgeting, and financial reporting.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Improved practice revenue through effective financial management and strategic cost reductions.
Small animal assistant
Prescott Animal Hospital
12.2018 - 11.2019
- Worked in a small animal setting under various veterinarians assisting with daily treatments, client communication, gathering patient history and conducting anesthesia during surgical procedures.
Administrant of Analytics for Transitional Medicine
St. Joseph’s Medical Center
05.2016 - 12.2018
- Worked with executive leadership to better serve underserved populations, carried out patient surveys, worked directly on the hospital floor in both emergency and intensive care settings to maximize out-patient care and patient reach
- A focus on cost savings in terms of re-admission avoidance was a priority while improving overall population health.
- Developed rapport and relationships of trust with key client personnel ranging from individual contributors to senior leadership.
- Led cross-functional teams to deliver high-impact analytic solutions, driving business success.
- Translated complex data findings into concise visualizations for easy comprehension among non-technical stakeholders.
- Aligned analytic activities to overall business strategy to drive direction of team, projects and processes.
Education
Doctorate of Veterinary Medicine -
University of Arizona College of Veterinary Medicine
Tucson, AZ08.2024
Masters of Science in Healthcare Delivery -
Arizona State University
Downtown Phoenix, AZ12.2018
Bachelors of Science in Healthcare Delivery -
Arizona State University
Downtown Phoenix, AZ12.2017
Skills
- Firm believer in creating a shared vision and a shared goal
- Practitioner who places the patient first every time
- Practice and workflow Management
- Strategic Planning
- Staff Development
- Budget Oversight
- Marketing
- Resource Utilization
- Process Improvement
- Critical Thinking
- Multidisciplinary team collaboration
- Financial Reporting Coordination
- Data Analysis
- Quality Assurance Controls
- Operational Efficiency
Certification
- Green Belt, Lean Six Sigma
- Certificate of Executive Leadership, The Mayo Clinic
Volunteer Experience
- RVETS, Worked with Native American tribes in Arizona and North Dakota offering free equine healthcare needs including: Dental work, vaccinations, castrations, farrier work and emergency services with numerous veterinarians and equine specialists.
- Home Fur Good, Assisted in rescue spay and neuter services. Completed exams and carried out shelter work that adhered to strict bio-security standards.
Timeline
Practice manager
Prescott Animal Hospital and Equine Center
12.2019 - 01.2021
Small animal assistant
Prescott Animal Hospital
12.2018 - 11.2019
Administrant of Analytics for Transitional Medicine
St. Joseph’s Medical Center
05.2016 - 12.2018
Doctorate of Veterinary Medicine -
University of Arizona College of Veterinary Medicine
Masters of Science in Healthcare Delivery -
Arizona State University
Bachelors of Science in Healthcare Delivery -
Arizona State University
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