Drea Hatch
Phusion Projects
Scottsdale,USA
1
Certification
9
years of professional experience
Retail Sales Associate with strong drive for excellence and leadership. Proactive in identifying customer needs and providing exceptional service to ensure satisfaction.
Customer-focused Maitre D' with years of fine dining experience and strong knowledge and interest in food and beverages. Establishes the needs of guests and takes pride in exceptional hospitality to meet the highest standards.
Work History
FRONT OF HOUSE MAÎTRE D'
8 Months- Managed front-of-house operations to ensure exceptional guest experiences.
- Coordinated with kitchen staff to synchronize orders and enhance service flow.
- Developed and implemented reservation systems to optimize seating efficiency.
- Led team training sessions focused on service standards and menu knowledge.
PERSONAL NANNY FOR A HIGH-PROFILE FAMILY
8 Years 7 Months- Created nurturing, safe environments to promote the children's emotional social and intellectual growth.
- Updated parents of children's progress and routines to support a stable and structured environment.
- I took care of the children when they awoke until bedtime.
RETAIL SALES ASSOCIATE
5 Months- Greeted customers within 30 seconds and engaged in conversation to assess specific needs and questions.
- Welcomed customers warmly upon entry, creating a friendly atmosphere. within 30 seconds and engaged in conversation to assess specific needs and questions.
- Demonstrated organizational skills while stocking and arranging displays.
HOST AND FRONT OF HOUSE MAÎTRE D
3 Months- I aided servers in their tasks, coordinated seating of the restaurant made sure all servers sections were sitting in sections according to the server's ability.
- I communicated with all the members of the team to keep things running smoothly.
- I always supported an upbeat attitude, a smile and a great attitude while helping customers.
- Worked to keep the front of the house clean, warm, and welcoming.
Education
BA - Science Candidate
Certification - Certified Nursing Assistant
Skills
Leadership
Teamwork
Creativity
Problem Solving
Communication
Strategic thinking
Certification
Certified Nursing Assistant
Timeline
FRONT OF HOUSE MAÎTRE D'
STK STEAKHOUSE
12.2025 - CurrentRead More
RETAIL SALES ASSOCIATE
PARADISE LAGARDERE
05.2025 - 10.2025Read More
HOST AND FRONT OF HOUSE MAÎTRE D
OUTBACK STEAKHOUSE
05.2024 - 08.2024Read More
PERSONAL NANNY FOR A HIGH-PROFILE FAMILY
Phusion Projects
01.2018 - CurrentRead More
UNIVERSITY OF ARIZONA
BA from Science Candidate
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EAST VALLEY INSTITUTE OF TECHNOLOGY
Certification from Certified Nursing Assistant
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