Jonelle Carbon
Towson,MD
Summary
Operations focused leader with over 4 years of experience in hospitality, retail, and customer-facing environments. Proven ability to manage teams, resolve incidents in real time, and uphold strict compliance standards. Known for strong communication, great personality, multitasking, and a hands on leadership style that keeps fast paced environments running smoothly.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Maître D’ / Front Desk Lead
Bludorn Restaurant
Houston, TX
11.2024 - 05.2025
- - Directed front-of-house operations in a high-end, fine-dining setting.
- - Managed seating strategy, resolved guest concerns, and supported service flow during peak hours.
- - Trained and supervised hosts and coordinated with management and kitchen staff.
- - Ensured smooth guest experiences while enforcing company policies and safety protocols.
Front of House Manager
Plaza Medical Aesthetics
Houston, TX
05.2022 - 11.2024
- - Educating patients on services, pre- and post-care instructions, and recovery expectations
- - Handling appointment scheduling, check-ins, check-outs, and payments.
- - Conducting consultations to understand a patient’s aesthetic goals and recommending appropriate treatments, procedures and products.
- - Presenting treatment plans, discussing pricing book procedures to meet sales goals.
- [Closed Down]
Front of House Manager
Se7en Lounge
Houston, TX
04.2022 - 10.2023
- - Oversaw day-to-day operations in a fast-paced lounge, leading a team of 15+.
- - Conducted staff training, handled scheduling, and resolved customer service issues on the floor.
- - Maintained health, safety, and service standards during high-volume periods.
- - Handled incident reports and supported leadership in improving workflow efficiency.
- [Closed Down]
Front Desk Associate
Dental Associates of Connecticut
New Milford, CT
02.2020 - 07.2021
- Evaluated negative situations and took alternate courses of action to avoid conflict
- Interacted kindly with guests, offering assistance and support
- Utilized extensive knowledge of rates, packages, and special promotions to drive sales
- Used computer and database systems to verify information, process purchases, and make notes.
Assistant Store Manager
Urban Moda
Houston, TX
03.2019 - 01.2021
- - Led operations at a trendy retail boutique, managing 10 staff across daily shifts.
- - Supervised inventory, store visuals, customer service, and conflict resolution.
- - Trained employees on sales tactics, upselling, and POS systems.
- - Oversaw scheduling, floor management, and daily reports for corporate.
- [Closed Business]
Education
Bachelor of Science -
Fayetteville State University
Fayetteville, North Carolina, NCSkills
- - Team Leadership & Floor Management
- - Customer Service & Escalation Handling
- - Policy Compliance & Safety Protocols
- - Inventory & Scheduling
- - Staff Training & Coaching
- - Retail & Hospitality Operations
- - POS & Tech Proficiency (Microsoft 365, Access, Point-of-Sale Systems)
Certification
- - Cleared previous federal background checks
- - Physically able to stand/walk for long periods
- - Open availability for holidays, weekends, and early mornings
Timeline
Maître D’ / Front Desk Lead
Bludorn Restaurant
11.2024 - 05.2025
Front of House Manager
Plaza Medical Aesthetics
05.2022 - 11.2024
Front of House Manager
Se7en Lounge
04.2022 - 10.2023
Front Desk Associate
Dental Associates of Connecticut
02.2020 - 07.2021
Assistant Store Manager
Urban Moda
03.2019 - 01.2021
Bachelor of Science -
Fayetteville State University