FRANCIS DUENAS
Port Saint Lucie,FL
Summary
Enthusiastic worker with proven leadership talents and relationship-building skills gained during numerous years of experience in store settings. Proficient in operating registers, processing payments and maintaining store security. Highly organized, responsible and resourceful. Looking to make my next place of employment better by the shift.
Overview
15
15
years of professional experience
Work History
Cashier Team Lead
Walmart
4700 S Flamingo Rd. Cooper City, 33330
09.2022 - 12.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Warehouse Lead
SIMTEC Silicone
9658 Premier Parkway Miramar, FL 33025
08.2019 - 12.2022
- Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols.
- Ensured timely order fulfillment by closely monitoring picking, packing, and shipping operations.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
Sales Lead
JCPenney
11725 Pines Blvd Pembroke Pines, FL 33026
10.2014 - 06.2019
- Supported department procurement activities by coordinating with manager for direction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate /Clerk
Goodwill
154 N University Dr. Pembroke Pines, FL 33025
03.2009 - 09.2014
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boost customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Institute Minerba
Honduras Skills
- Team Leadership
- Positive Attitude
- Flexible Schedule
- Store Opening and Closing
- POS System Operation
- Customer Service
- Problem Solving
- Multitasking
- Product Knowledge
- Bilingual
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Cashier Team Lead
Walmart
09.2022 - 12.2023
Warehouse Lead
SIMTEC Silicone
08.2019 - 12.2022
Sales Lead
JCPenney
10.2014 - 06.2019
Sales Associate /Clerk
Goodwill
03.2009 - 09.2014
High School Diploma -
Institute Minerba