Drea Tagatauli
Ontario,CA
Summary
Reliable and hardworking professional with a strong background in customer service and client relations. Experienced in delivering exceptional customer experiences through effective communication, attention to detail, and a positive attitude. As a licensed nail technician, I am dedicated to providing personalized service while building lasting client relationships. My previous experience as a customer service representative strengthened my problem-solving abilities, multitasking skills, and commitment to exceeding customer expectations in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Licensed Nail Technician
Home Based
Ontario, CA
06.2024 - Current
- Participated in ongoing training sessions to refine skills and stay updated on industry best practices.
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
- Accommodated walk-in customers effectively without disrupting pre-scheduled appointments by multitasking between tasks efficiently.
- Continuously expanded professional knowledge by attending industry workshops, staying current on the latest trends in nail care and design.
Licensed Nail Technician
Beauty Elements
Orange, CA
07.2023 - 06.2024
- Provided high-quality nail care services, ensuring client satisfaction and comfort.
- Executed manicure and pedicure treatments using industry-standard techniques and tools.
- Maintained sanitation standards for workstations and equipment to ensure a safe environment.
- Assisted in product selection, educating clients on nail care products and services.
- Developed strong client relationships, encouraging repeat business through exceptional service.
- Adapted quickly to new trends in nail art and design, enhancing service offerings.
Customer Service Representative
Daylight Transport, LLC
Fontana, CA
12.2017 - 08.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed shipping logistics to ensure timely deliveries.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Collaborated with team members to improve service efficiency and enhance customer satisfaction.
- Assisted in training new staff on company protocols and customer service best practices.
- Handled escalated complaints professionally, ensuring positive resolution outcomes for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Appointment Clerk
Daylight Transport, LLC
Fontana, CA
09.2017 - 12.2017
- Scheduled appointments efficiently using online booking systems, improving overall workflow.
- Managed incoming calls to ensure prompt and courteous customer service.
- Coordinated with drivers and dispatch teams to confirm delivery schedules and logistics.
- Updated customer records accurately in database systems, enhancing data integrity.
- Developed improved communication protocols between departments for streamlined operations.
- Managed high call volumes while maintaining a professional demeanor, demonstrating excellent multitasking abilities under pressure.
Education
Licensed Manicurist -
Advanced Beauty College
Garden Grove11-2022
High School Diploma -
Eleanor Roosevelt
Eastvale, CA06-2017
Skills
- Customer Service
- Communication
- Time Management
- Multitasking
- Problem Solving
- Attention to Detail
- Teamwork
- Organization
- Reliability
- Adaptability
- Client Relations
- Appointment Scheduling
Timeline
Licensed Nail Technician
Home Based
06.2024 - Current
Licensed Nail Technician
Beauty Elements
07.2023 - 06.2024
Customer Service Representative
Daylight Transport, LLC
12.2017 - 08.2021
Appointment Clerk
Daylight Transport, LLC
09.2017 - 12.2017
Licensed Manicurist -
Advanced Beauty College
High School Diploma -
Eleanor Roosevelt