Dream Love
Summary
Dedicated and customer-focused professional with extensive experience in customer service, front desk operations, hospitality, security, and client relations. Skilled at building positive relationships with patrons, resolving concerns professionally, and creating welcoming environments that enhance customer satisfaction and loyalty. Recognized for strong communication skills, adaptability, professionalism, and the ability to work effectively in fast-paced environments. Proficient in Microsoft Office, QuickBooks, and administrative support functions.
Overview
21
21
years of professional experience
Work History
Hairstylist
Independent Contractor
Hampton Roads
07.2014 - Current
- Provide professional hair care and styling services while maintaining strong client relationships.
- Deliver personalized customer service to ensure client satisfaction and repeat business.
- Manage appointment scheduling, client communication, and service coordination.
Driver
Lyft
Hampton Roads
09.2019 - 11.2020
- Delivered safe, reliable transportation services while maintaining high customer satisfaction ratings.
- Demonstrated strong communication and problem-solving skills in fast-paced environments.
- Maintained professionalism and punctuality during all client interactions.
Receptionist / Front Desk Associate
Massage Envy
Hampton
08.2013 - 09.2019
- Managed front desk operations, including scheduling appointments, answering phones, and assisting clients.
- Provided exceptional customer service by resolving concerns and ensuring a positive guest experience.
- Processed payments, maintained client records, and supported daily office operations.
Receptionist / Front Desk Associate
America’s Best
Chesapeake
10.2010 - 03.2013
- Assisted customers with scheduling, inquiries, and general front office support.
- Maintained accurate records and handled multi-line phone systems professionally.
- Supported office efficiency through strong organizational and administrative skills.
Security Officer & Alarm Respondent
Valor Security Services
Norfolk
07.2008 - 06.2010
- Monitored properties and responded to security alarms in a timely and professional manner.
- Maintained detailed incident reports and enforced safety procedures.
- Demonstrated strong observational skills and professionalism under pressure.
Cashier & Customer Service Associate
Food Lion
Portsmouth
09.2006 - 06.2008
- Assisted customers with purchases while providing friendly and efficient service.
- Handled cash transactions accurately and resolved customer concerns professionally.
- Maintained cleanliness and organization within the work area.
Teaching Assistant
Small Voices Daycare
Portsmouth
05.2005 - 05.2006
- Assisted teachers with classroom activities and daily childcare responsibilities.
- Supported a safe, engaging, and positive learning environment for children.
- Communicated effectively with staff and parents regarding student needs
Education
Associate Degree -
Thomas Nelson Community College
Hampton, VACertification in Massage Therapy -
Cayce/Reilly School of Massotherapy
Virginia Beach, VAAssociate Degree Coursework -
Tidewater Community College
Portsmouth, VAMassage Therapy Studies -
Kee Business College
Chesapeake, VADCJS Certification -
Portsmouth Department of Criminal Justice Services
Portsmouth, VASkills
- Customer Service & Client Relations
- Front Desk & Reception Operations
- Communication & Interpersonal Skills
- Team Collaboration & Leadership
- Conflict Resolution
- Scheduling & Administrative Support
- Microsoft Office Suite
- QuickBooks
- Detail-Oriented & Organized
- Professional Telephone Etiquette
- Security & Safety Procedures
- Time Management
Timeline
Driver
Lyft
09.2019 - 11.2020
Hairstylist
Independent Contractor
07.2014 - Current
Receptionist / Front Desk Associate
Massage Envy
08.2013 - 09.2019
Receptionist / Front Desk Associate
America’s Best
10.2010 - 03.2013
Security Officer & Alarm Respondent
Valor Security Services
07.2008 - 06.2010
Cashier & Customer Service Associate
Food Lion
09.2006 - 06.2008
Teaching Assistant
Small Voices Daycare
05.2005 - 05.2006
Associate Degree -
Thomas Nelson Community College
Certification in Massage Therapy -
Cayce/Reilly School of Massotherapy
Associate Degree Coursework -
Tidewater Community College
Massage Therapy Studies -
Kee Business College
DCJS Certification -
Portsmouth Department of Criminal Justice Services