Dreama O'Quinn
ELYRIA,OH
Summary
Responsible and dedicated as Assistant Manager with 20+ years of office work experience. I thrive in a fast-paced work Place and enjoy working to maintain customer satisfaction and company success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant Manager
North Olmsted License Bureau
North Olmsted, OH
09.2021 - Current
Assistant Manager
Elyria License Bureau
Elyria, OH
04.1999 - 09.2021
- Company Overview: Working for the Bureau of Motor Vehicles
- I ensure positive customer service and try to resolve all customer concerns.
- Responsible for overseeing the employees and making sure that the staff is properly verifying and scanning any and all documents that come through the office that may be required.
- Verify all paperwork and applications for Drivers licenses, Identification cards, Temporary driving permits, etc. to ensure accuracy of employees and proper filing of all sensitive documents.
- Handling all reinstatement processing procedures as far as faxing documents to the State of Ohio, applying payments, filing of paperwork, processing reinstatement payments, etc.
- In charge of making sure all registration applications are correctly completed, verified and filed in the office.
- I give the highest quality of customer service in assisting every customer that I work with as it can be overwhelming, frustrating, confusing at times for many but I take much pride in my daily duties as an assistant manager and customer service has been my passion and I will continue to give the most efficient and best experience for my customers as I possibly can.
- Working for the Bureau of Motor Vehicles
Education
High School Diploma -
Elyria High School
Elyria, OH01.1998
Skills
- Customer service
- Data entry
- Employee relations
- Computer literacy
- Manager Email access
- Excellent communication
- Customer service-oriented
- Opening and closing
- Banking
- Inventory management
- Stocking
- Energetic work attitude
- Organized
- Strong work ethic
- Team player
- Skilled multi-tasker
Certification
Notary Public, Ohio, 03/01/28
Timeline
Assistant Manager
North Olmsted License Bureau
09.2021 - Current
Assistant Manager
Elyria License Bureau
04.1999 - 09.2021
High School Diploma -
Elyria High School