Dre’Aunna Hornsby
Arlington,TX
Summary
Dynamic and results-driven professional with a proven track record at Verizon, enhancing customer satisfaction and boosting sales through expert relationship building and sales proficiency. Skilled in customer service and property management, adept at leading teams to exceed targets. Specializes in creative problem-solving and effective negotiation, ensuring outstanding client experiences and operational excellence.
Overview
3
3
years of professional experience
Work History
Leasing Consultant
A List Staffing
03.2023 - 06.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected rent and tracked resident payments and information in computer system.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
Retail Assistant Manager
Nu Trends LLC
02.2022 - 03.2023
- Controlled store inventory and reviewed cash handling and operations reports.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Trained and developed new employees for ease of transition into team.
- Exhibited excellent people skills during interaction with employees and customers.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
Sales Associate
Verizon
05.2021 - 01.2022
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Kennedale High School
Kennedale, TX05.2021
Skills
- Customer service expertise
- File Management
- Organizational capabilities
- Phone and Email Etiquette
- Application processing
- Telephone and email etiquette
- Sales Techniques
- Clear Communication
- Creative Problem-Solving
- Training and mentoring
- Team Collaboration
- Effective negotiation
- Property management knowledge
- Organized Mindset
- Cash Handling
- Relationship Building
- Lead Conversion
- Interpersonal Relations
- Administrative Support
- Sales proficiency
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Leasing Consultant
A List Staffing
03.2023 - 06.2024
Retail Assistant Manager
Nu Trends LLC
02.2022 - 03.2023
Sales Associate
Verizon
05.2021 - 01.2022
Kennedale High School
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