Dreeasia Garner
Clay,USA
Summary
Customer-focused professional delivering exceptional service in high-volume environments. Demonstrates strong communication, multitasking, and organizational skills while building positive relationships with diverse customers. Experience includes training new team members and maintaining efficient operations.
Overview
10
10
years of professional experience
Work History
Barista
STARBUCKS
01.2021 - Current
- Deliver exceptional customer service in a high-volume environment while maintaining professionalism and efficiency.
- Greeted customers, answered questions, and resolved concerns promptly to enhance customer satisfaction.
- Accurately process customer transactions and maintain detailed records of daily sales.
- Coached and trained new team members on company procedures and customer service standards to improve team performance.
- Demonstrate strong multitasking abilities while managing multiple responsibilities simultaneously.
- Collaborated with team members to streamline daily operations and foster a positive customer experience.
- Build positive relationships with customers and coworkers from diverse backgrounds.
Cashier & Floater
WEGMANS FOOD MARKETS
01.2017 - 01.2021
- Processed cash, credit card, debit card, EBT, and mobile payment transactions accurately.
- Maintained balanced cash drawers and ensured accuracy throughout each shift.
- Provided friendly, professional assistance to enhance customer satisfaction.
- Addressed customer inquiries and connected individuals with appropriate resources to ensure timely resolution.
- Collaborated with multiple departments to uphold high service standards and facilitate smooth operations.
- Demonstrated strong organizational skills and attention to detail in a fast-paced environment.
Education
Associate in Applied Science (A.A.S.) - Broadcast Communication
ONONDAGA COMMUNITY COLLEGE
Syracuse, NYSkills
- Payment Processing
- Customer Service Excellence
- Customer Engagement
- Multitasking
- Organization & Attention to Detail
- Professional Communication
- Conflict Resolution
- Team Collaboration
- Team Training
- Strong Interpersonal Skills
- Telephone Etiquette
- Problem Solving
Leadership And Communication Experience
- Selected as a speaker for the Kente Cloth Graduation Celebration, demonstrating strong public speaking skills.
- Collaborated with peers to create video productions and multimedia projects.
- Facilitated team meetings to ensure projects remained on schedule and met deadlines.
- Created and managed a student news show, including content planning and production.
- Developed and hosted a podcast series focused on educational experiences and student success.
- Assisted with production of the Onondaga Community College live graduation ceremony.
- Collaborated with college leadership to coordinate UNITY DAY, a campus-wide engagement event.
Timeline
Barista
STARBUCKS
01.2021 - Current
Cashier & Floater
WEGMANS FOOD MARKETS
01.2017 - 01.2021
Associate in Applied Science (A.A.S.) - Broadcast Communication
ONONDAGA COMMUNITY COLLEGE