Nicole Thompson
Longmont,CO
Overview
10
10
years of professional experience
Work History
Barista
Ziggis Coffee
Lafayette, CO
09.2024 - Current
- Stocked customer service stations with paper products or beverage preparation items.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Received and accurately processed customer payments.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Described menu items to customers and suggested products based on stated preferences.
- Input orders into point of sale system and handled customer payments.
- Adhered to health department regulations concerning sanitation standards.
- Managed cash register and processed transactions with accuracy and integrity.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Lead Manager
Little Caesar's Pizza Restaurant
Wheat Ridge, CO
10.2015 - 10.2025
- Implemented quality control measures to uphold company standards.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed staff by recruiting, selecting, orienting, training and disciplining employees; communicating job expectations; planning, monitoring and appraising job results.
- Provided guidance and support for team members in order to enhance their work performance and development.
- Performed basic operations and assisted with cash handling and reporting, price changes, merchandise handling and open and closing duties.
- Developed and implemented policies, procedures and objectives to ensure customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Responded to customer inquiries and complaints professionally.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Modeled sales expectations by utilizing various techniques and communicating product knowledge to customers.
- Coached team members on problem solving techniques enabling them to identify root causes quickly.
- Supervised sales associates, reconciled cash receipts and provided additional services for customers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed business performance data and forecasted business results for upper management.
- Prepared weekly schedules to maintain adequate floor coverage.
- Monitored sales productivity, communicated performance to associates and motivated associates to achieve full potential.
- Assisted with training and development of store associates.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed financial data such as budgets, expenditures, sales figures in order to make informed decisions.
- Identified opportunities for process improvement within the organization.
- Promoted customer service by requiring associates to promptly greet and assist customers.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Packaged and bagged cooked food and prepared items.
- Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
- Organized food preparation stations and regularly replenished supplies.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Kept items warm until sold using heat lamps.
- Sanitized workstation at end of shift to prevent foodborne illnesses.
- Set aside add-on items for future orders.
- Cleaned and sanitized kitchen surfaces and equipment.
- Worked closely with cashiers to obtain order information and accurately complete customers' orders.
- Organized storage areas for unused ingredients or supplies.
- Followed specific methods for food preparation and proper portioning.
- Inspected workstations for cleanliness before beginning shift.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Followed established recipes when creating specialty pizzas requested by customers.
- Cut vegetables and rolled out dough to prepare raw materials for cooking.
- Prepared multiple orders at once for speedy service.
- Checked temperature of ovens prior to use to ensure optimal cooking temperatures.
- Safely operated ovens, fryers and grills to prevent injuries and accidents.
- Received deliveries of food items, checking each item against invoices for accuracy.
- Kept stations stocked and ready for use to maximize productivity.
- Adjusted thermostat control to regulate temperature of pizza ovens.
- Adhered to sanitation standards when handling food products and utensils.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Set up work stations prior to opening to minimize prep time.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Collaborated with team to deliver timely service of items.
- Checked completed orders for correct quantity and quality.
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
- Unloaded delivery trucks to place food items and ingredients in designated space in restaurant.
- Mixed ingredients for batter or dough.
- Garnished finished pizzas with herbs or parmesan cheese according to recipe instructions.
- Ensured compliance with health and safety regulations in the kitchen area.
- Used pizza cutter to slice whole pizzas according to customer size specifications.
- Requested supplies and equipment orders, explaining needs to managers.
- Monitored quality of all products served to customers.
- Measured ingredients accurately using measuring cups or scales.
- Shared information with customers about pizza preparation methods, ingredients and menu items.
- Prepared dough and sauce for pizzas according to recipes.
- Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Accounts Payable Clerk
Rocky Mountain Roofers & Gutters
Ft. Collins, CO
07.2019 - 02.2020
- Calculated and produced checks for utilities, taxes and other operational payments.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Matched orders with invoices and recorded required information.
- Assisted with preparing journal entries related to accounts payable transactions.
- Worked closely with department personnel to produce accurate and timely bills.
- Managed vendor relationships through prompt communication of payment information.
- Prepared and updated vendor files, tax documents and insurance information.
- Monitored accounts to ensure payments were up to date.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Processed invoices and payments in accordance with company policies and procedures.
- Monitored accounts receivable aging reports to ensure timely payments.
- Received and recorded cash, checks and transfers.
- Maintained accounts payable files and records in an organized manner.
- Prepared checks for payment of vendor invoices on a timely basis.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Education
High School Diploma -
Arvada High School
Arvada, CO05-2009
Skills
- Espresso machine operation
- Soft selling
- Dining room maintenance
- Smoothie making
- Calm demeanor
- Safe food handling practices
- Coffee brewing
- Basic math
- Problem-solving
- Positive and professional
- Clear communication
- Cash handling
- Team player
- Time management
- Exceptional customer service
- Cleanliness
- Multitasking and organization
- Verbal and written communication
- Food preparation
- POS systems
- Coffee machinery
- Product upselling
- Drink customization
- Order taking
- Recipe adherence
- Inventory controls
- Equipment troubleshooting
- Employee training
- Reporting and documenting
- Mentoring and coaching
- Handling customer complaints
- Compliance
- Quality assurance
- Sales strategies
- Staff development
- Payment processing
- Team building
- Staff motivation
- Supply ordering
- Shift leadership
- Opening and closing procedures
- Shift checklists
- Check processing
- Bill payment
- General ledger entries
- Invoice processing
- Professionalism and ethics
- Vendor account monitoring
- Accounts payable
- Bank reconciliation
References
References available upon request.
Timeline
Barista
Ziggis Coffee
09.2024 - Current
Accounts Payable Clerk
Rocky Mountain Roofers & Gutters
07.2019 - 02.2020
Lead Manager
Little Caesar's Pizza Restaurant
10.2015 - 10.2025
High School Diploma -
Arvada High School