Dremma George
Mobile,AL
Summary
- Friendly Cosmetologist with 15 years of experience in hair care. Exceptional knowledge of modern makeup and haircare trends with outstanding attention to detail and commitment to individualized client care. Dedicated to maintaining clean and professional work space.
- Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 5 years of experience interviewing specialists, witnesses and claimants to compile information.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Cosmetologist
Dream Tresses Hair &co. LLC.
Mobile, AL
01.2021 - Current
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
Insurance Adjuster
Pilot Catastrophe
Mobile, AL
09.2017 - 11.2020
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Customer Service Representative
Alorica
Saraland, AL
08.2016 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cosmetologist
Gregs Barber & Beauty Salon
Mobile , AL
01.2009 - 07.2014
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
Education
Cosmetology
Virginia College-mobile
Mobile, AL08.2016
Skills
- Product Expertise
- Adaptable to Changing Client Needs
- Styling Suggestions
- Hair Cutting and Trimming
- Client Consultations
- Friendly Communication
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Customer Retention Strategies
- Evidence Gathering
- Property Claims
- Legal Processes
Timeline
Cosmetologist
Dream Tresses Hair &co. LLC.
01.2021 - Current
Insurance Adjuster
Pilot Catastrophe
09.2017 - 11.2020
Customer Service Representative
Alorica
08.2016 - 08.2019
Cosmetologist
Gregs Barber & Beauty Salon
01.2009 - 07.2014
Cosmetology
Virginia College-mobile
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