Drenda Marchman
Birmingham,AL
Summary
Decisive, results-driven manager with 20 years in telecommunications, specializing in network systems, automation implementation, and service assurance. Skilled in conflict resolution and adept at completing multi-phase projects under pressure. Known for adaptability and commitment to ethics. Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Associate Director of Technology
AT&T
01.2019 - Current
- Lead DevSecOps Team for ServiceNow PaaS
- Responsibilities: Manage 14 direct PW and 44 NPW employees to include: ServiceNow CSA, ServiceNow,CAD’s, Jr.- Principal Application Developers utilizing SAFe project methodology
- Led teams of up to 50+ personnel, supervising daily performance as well as training and improvement plans.
- Foster culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Assisted senior leadership in managing all aspects of operations.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within company.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
- Set strategic direction for, manage and maintain ServiceNow Platform for commercial and fedramp business customers
- Oversee tasks encompassing clones, upgrades, DevOps tooling, OOB, and customer PMA's monitoring and alarming. Lead team addressing API onboarding, monitoring, and security vulnerability for the business arm of Customer Services & Operations.
- YOY savings through automation, process streamlining, proactive solutions, and innovation $3.0-5.0 M
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed.
Principle Systems Engineer
AT&T
01.2011 - 01.2019
- Expert in AT&T Integrated Transport Management System IVR's and various support tools
- Lead initiatives in data analysis, process improvement, and IT project management
- Led post-merger consolidation for AT&T and Bellsouth across 22 states, managing multimillion-dollar projects
- Serviced major accounts like Sprint and Verizon, overseeing projects up to $20 million
- Innovated design procedures, restructured departments, and patented efficiency-boosting scripts, reducing errors
- Provided ongoing support and facilitated communication across teams, managing maintenance process improvement teams and acting as liaison for Quality Assurance and network operations, driving strategic insights.
- Implemented IT infrastructure upgrades, ensuring minimal downtime during transition process.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Completed software updates and assessed security patches for optimized computer use.
- Evaluated new tools and technologies for possible integration into existing infrastructure environments.
- Optimized server efficiency through virtualization techniques and capacity planning.
- Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
Education
Electrical Engineering -
University of Alabama
Huntsville, ALAssociate of Applied Science - Electrical, Electronics Engineering Technologies
Wallace State Community College
Hanceville, AL05.1992
Skills
- Strong technical proficiency enhancing management capabilities
- Exceptional project management from conception to delivery
- People-oriented leadership fostering high morale and teamwork
- Strategic approach focused on efficiency and productivity
- Project Management
- Strategic leadership
- Analytical Thinking
- Coaching and Mentoring
- Relationship Building
- Decision-Making
- Team Collaboration and Leadership
- Process Improvement
Certification
- Public Trust
- ServiceNow Administrator Micro Certification
Achievements
- Patent for HTML script to automate manual tasks
- Management Achievement Awards - M5
- Lighthouse Award
- Simply the Best Awards
- Customer Service Awards
Timeline
Associate Director of Technology
AT&T
01.2019 - Current
Principle Systems Engineer
AT&T
01.2011 - 01.2019
Electrical Engineering -
University of Alabama
Associate of Applied Science - Electrical, Electronics Engineering Technologies
Wallace State Community College