Drevon Armstrong
Locust Grove,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hardware/Software Support Technician
Alorica/DELL Contract
01.2022 - Current
- Submission of claim's, fraud, and case (15 - 25) documenting information for various internal departments
- Working with various hardware specs and Microsoft software applications with end users or IT professionals
- Use Bios for streamlining procedures for troubleshooting and diagnosing software/hardware problems, resulting in quicker resolutions.
- Remote viewing clients computers to make settings and update changes manually.
Security Ambassador
Alclear LLC/Hartsfield Airport
08.2019 - 06.2020
- Managed access control systems, ensuring proper authorization levels were granted based on employee roles.
- Provided exceptional customer service while maintaining a professional demeanor as the first point of contact for visitors.
- Assisted in the training of new personnel, sharing best practices to ensure consistency across the team.
- Collaborated with team members to develop and implement effective security procedures thru checkpoints
Customer Sales Representative
Prudential Overall Supply
04.2017 - 12.2018
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Maintained invoices and current customer account data with company tablet for processing and digital information updates.
- Delivered hospitality supplies to contracted clients.
- Navigated complex situations by using professional problem-solving techniques tailored to specific customer needs.
Education
Associate in Business Information Systems -
Interactive College of Technology
05.2022
3 Years of Study in Sociology -
Georgia Southwestern State University
05.2015
High School Diploma -
Winnebago High School
06.2012
Skills
- Complaint Handling
- Active Listening
- Microsoft Outlook
- Technical Support
- Product and service solutions
- Customer Service
Certification
Microsoft Office Specialist, 5/22
Timeline
Hardware/Software Support Technician
Alorica/DELL Contract
01.2022 - Current
Security Ambassador
Alclear LLC/Hartsfield Airport
08.2019 - 06.2020
Customer Sales Representative
Prudential Overall Supply
04.2017 - 12.2018
Associate in Business Information Systems -
Interactive College of Technology
3 Years of Study in Sociology -
Georgia Southwestern State University
High School Diploma -
Winnebago High School
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