Mikaela Fernandez
Lees Summit,MO
Summary
Dynamic professional with a proven track record at The Home Depot Inc, excelling in upselling and team building. Demonstrated expertise in driving sales growth and resolving customer complaints with empathy, contributing to enhanced customer satisfaction. Skilled in merchandise replenishment and adept at fostering positive customer relationships through exceptional service and product knowledge.
Overview
2025
2025
years of professional experience
Work History
Hardware Sales Associate
The Home Depot Inc
- Utilized expert knowledge of hardware products to educate both customers and fellow associates on product offerings.
- Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
- Maintained a clean and organized store environment at all times, promoting a positive shopping experience for customers.
- Contributed to inventory management by accurately tracking stock levels and placing orders when needed, minimizing out-of-stock occurrences.
Head Cashier
The Home Depot Inc
04.2024 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
Flooring Sales Specialist
The Home Depot
02.2024 - 04.2024
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Discussed pricing, additional charges, and payment plans during sales process.
- Assisted customers with selecting appropriate floor types and styles.
- Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
- Conducted accurate measurements of client spaces for efficient installation planning and cost estimation.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Front End Supervisor
The Home Depot Inc
09.2022 - 02.2024
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
Full Time Deli Clerk
Hyvee
02.2019 - 03.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Part Time Deli Clerk
Hyvee
09.2017 - 02.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Longview Community College
Lee's Summit, MOSkills
- Upselling
- Up-selling strategies
- Goal orientation
- Merchandise replenishment
- Multitasking
- Team building
- Conflict Resolution
- Complaint Handling
- Sales expertise
Timeline
Head Cashier
The Home Depot Inc
04.2024 - Current
Flooring Sales Specialist
The Home Depot
02.2024 - 04.2024
Front End Supervisor
The Home Depot Inc
09.2022 - 02.2024
Full Time Deli Clerk
Hyvee
02.2019 - 03.2021
Part Time Deli Clerk
Hyvee
09.2017 - 02.2019
Hardware Sales Associate
The Home Depot Inc
Longview Community College
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Jalen StantonJalen Stanton
Customer Service Associate at The Home Depot IncCustomer Service Associate at The Home Depot Inc
Biniam TsegaiBiniam Tsegai
Sales Associate at The Home Depot IncSales Associate at The Home Depot Inc
Haley SmithHaley Smith
GWA - Replenishment at The Home Depot IncGWA - Replenishment at The Home Depot Inc
Terra CaswellTerra Caswell
Senior Correctional Officer at Core CivicSenior Correctional Officer at Core Civic