Drew Andrews
St. Petersburg
Summary
Seasoned Freight Carrier Sales Representative with 3 years of experience. Adept warehouse and retail transportation and oversize load cargo. More than 8 years of Customer Service experience with skills in oral and written communication, and analytical problem-solving skills. Enhances customer experiences by understanding customer desires and providing solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Team Lead
Charter Spectrum Communications
03.2024 - 02.2025
- Met customer call guidelines for service levels and productivity.
- Provided efficient customer care by responding to escalations, assisting with product promotions and defects
- Addressed customer account discrepancies and concerns.
- Managed timely and effective replacement of damaged or missing products.
- Educated customers about billing, payment processing and support policies and procedures.
Carrier Sales Representative
BNSF Logistics
03.2020 - 11.2023
- Averaged $40,000 monthly GM in sales
- 100+ Daily Inbound/Outbound Phone Calls
- Conflict resolution between carrier, shipper and deliveries
- Promoted to Carrier Sales after 12 months in CS
- Coordinated shipments, ensuring seamless transportation from origin to destination points.
- Increased client satisfaction by efficiently managing and resolving freight-related issues.
- Negotiated competitive rates with carriers, resulting in cost savings for customers and GM toward monthly goals
PawnBroker, Customer Service
Cash America Pawn
08.2017 - 03.2020
- Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.
- Evaluated value of various items, such as jewelry, electronics, tools, antiques, based on market conditions and item condition.
- Developed strong relationships with customers by offering personalized attention and understanding financial needs.
Education
High School Diploma -
St. Petersburg High School
07.2011
Skills
- Product Knowledge
- Complaint resolution
- Information Security/Updating
- Transportation/Fleet Management
- Escalation management
- Account updating
Timeline
Customer Service Team Lead
Charter Spectrum Communications
03.2024 - 02.2025
Carrier Sales Representative
BNSF Logistics
03.2020 - 11.2023
PawnBroker, Customer Service
Cash America Pawn
08.2017 - 03.2020
High School Diploma -
St. Petersburg High School
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