Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Mann

Vincennes,IN

Summary

Knowledgeable Sales Representative with background in driving sales growth and enhancing customer relationships. Proven track record in meeting sales targets and contributing to team success. Demonstrated ability in using persuasive communication and negotiation skills to close deals effectively.

Professional sales specialist bringing strong ability to drive revenue growth through strategic planning, client relationship management, and effective communication. Skilled in identifying market opportunities, negotiating deals, and delivering compelling sales presentations. Consistently contributes to team success with focus on collaboration, adaptability, and achieving measurable results. Recognized for reliability and ability to thrive in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Sales Specialist

Charter Spectrum Communications
02.2022 - 07.2023
  • Engaged with customers to understand their needs and recommend appropriate solutions.
  • Maintained up-to-date knowledge of product offerings and industry trends for effective communication.
  • Collaborated with team members to optimize workflow and improve customer satisfaction rates.
  • Handled routine administrative tasks, ensuring efficient operation of sales functions.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.

Remote Customer Care Advocate

Alliance Data Systems
09.2020 - 09.2021
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Utilized CRM systems to track customer interactions and ensure timely follow-up actions.
  • Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction scores.
  • Trained new team members on company policies, procedures, and best practices for customer care.

Account Manager, Inside Sales

International Cruise And Excursions, Inc.
08.2016 - 12.2019
  • Managed client relationships to ensure satisfaction and retention.
  • Executed sales strategies to meet quarterly revenue targets.
  • Analyzed customer needs to provide tailored product recommendations.
  • Collaborated with cross-functional teams to streamline order processing.
  • Consistently met or exceeded quarterly sales targets by diligently monitoring progress toward goals.
  • Oversaw contract negotiations, ensuring mutually beneficial terms were agreed upon between the company and clients.
  • Delivered informative product demonstrations to prospective clients, showcasing the value of our offerings in meeting their specific needs.

Outbound Sales Representative

Realtor.com
10.2014 - 07.2016
  • Established strong rapport with clients through effective communication and personalized service.
  • Increased sales revenue through strategic cold calling and lead generation activities.
  • Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
  • Made 100+ cold calls per day
  • Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.

Licensed Mortgage Banker

Quicken Loans
01.2011 - 01.2014
  • Evaluated client financial situations to recommend appropriate mortgage products.
  • Managed loan processing from application through closing to ensure compliance and accuracy.
  • Developed and maintained relationships with real estate agents to generate referrals and increase business volume.
  • Conducted thorough credit analysis to assess borrower eligibility for various loan programs.
  • Reviewed loan agreements to ensure they were complete and accurate before closing transactions.
  • Coordinated closely with title companies to ensure smooth closings and proper document recording.
  • Delivered prompt communication with all parties involved in transactions, fostering strong professional relationships.

Outbound Sales Representative and Customer Loyalty

Cox Communication
04.2007 - 01.2011
  • Cultivated relationships with potential clients through proactive outreach and follow-up strategies.
  • Delivered compelling product presentations to engage prospective buyers and address their needs effectively.
  • Utilized CRM tools to track leads, manage accounts, and optimize sales pipelines for increased efficiency.
  • Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
  • Made 100+ cold calls per day resulting in client base growth
  • Boosted customer satisfaction by addressing concerns and providing solutions in a timely manner.
  • Cultivated strong relationships with clients, fostering loyalty and repeat business.

Education

Licensed Life, Health And Accident Agent - Senior Healthcare Administration

XCEL On-Line Preparation Courses
Virtual
05-2024

Skills

  • Upselling and cross selling
  • Relationship building
  • Sales presentations
  • Pipeline management
  • Cold calling
  • Telemarketing expertise
  • Objection handling
  • Closing techniques
  • Prospecting skills
  • Needs assessment
  • Telecommunications industry product expertise
  • Sales closing

Timeline

Sales Specialist

Charter Spectrum Communications
02.2022 - 07.2023

Remote Customer Care Advocate

Alliance Data Systems
09.2020 - 09.2021

Account Manager, Inside Sales

International Cruise And Excursions, Inc.
08.2016 - 12.2019

Outbound Sales Representative

Realtor.com
10.2014 - 07.2016

Licensed Mortgage Banker

Quicken Loans
01.2011 - 01.2014

Outbound Sales Representative and Customer Loyalty

Cox Communication
04.2007 - 01.2011

Licensed Life, Health And Accident Agent - Senior Healthcare Administration

XCEL On-Line Preparation Courses

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