Herbert Engop
Eau Claire,WI
Summary
Accomplished Field Technician V at Charter Spectrum Communications, adept in workplace safety and professional communication. Leveraged technical support and equipment installation skills to enhance network connectivity and system repairs, achieving significant customer satisfaction. Trained and led teams, focusing on quality assurance and conflict management, to surpass project goals efficiently. Helpful professional commended as valuable team player with expertise in Human relation, Operation,Video, Internet, and Voice). Ready to bring 7+ years of relevant work experience to new position in supervisory/leadership within the company.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Field Technician V
Charter Spectrum Communications
03.2018 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
- Maintained detailed inventory records for parts used during repairs, aiding efficient supply chain management.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
- Read and interpreted technical manuals and schematics to understand systems design and operations.
- Worked with diverse types of weather and ground conditions.
- Acted as a point of contact in a situation where my supervisor is busy or out of the office.
- Working with the maintenance team to learn more about the system plant or network architecture and repair procedure.
- Performing HFC and FTTH business and residential services.
Cable Installation Technician
Broadband Solutions
09.2016 - 03.2018
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
- Assisted customers with the selection of appropriate cable packages based on their needs and preferences, maximizing value for both parties.
- Completed all required training courses on new cable installation techniques, equipment, and industry best practices in a timely manner.
- Enhanced client understanding of cable systems through clear explanations and demonstrations of equipment usage.
- Demonstrated strong troubleshooting abilities in identifying and addressing signal disruptions or other technical difficulties promptly.
- Demonstrated equipment capabilities to customer and responded to questions and complaints.
- Maintained strong relationships with local building management teams to facilitate seamless access for cable installations and repairs.
- Conducted thorough site surveys before installations to identify potential challenges or hazards that could affect project success or safety.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
- Responded to service requests during and after business hours.
Machine Operator
Midwest Manufacturing
05.2014 - 09.2016
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
- Replenished materials and supplies as needed to maintain production.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
- Placed orders for materials and equipment with vendors.
- Became production floor lead personnel reporting to my supervisor any issues pertaining machine operation.
Electrical Technician
MBW Engineering Consultant
02.2006 - 03.2014
- Installed electrical conduit and wiring for power, controls, and lighting.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Tested wiring and other system parts for electrical flow and function.
- Disconnected and removed motors and pumps.
- Maintained detailed records of all repairs, maintenance tasks, and inventory for accurate tracking purposes.
- Inspected equipment for defects and safety hazards and completed necessary repairs.
- Obtained measurements and readings using volt and ohm meters, meggers, IC testers and dial indicators.
- Assisted in new equipment installations, guaranteeing proper setup and optimal performance.
- Conducted comprehensive inspections of electrical systems to identify potential issues before they escalated.
- Interpreted blueprints, schematics, drawings, and layouts to complete repairs.
- Enhanced team productivity through training junior technicians on best practices and procedures.
- Provided outstanding customer service during site visits, addressing client concerns promptly while maintaining a professional demeanor at all times.
- Kept abreast of industry advancements through continuous education opportunities to enhance skill set and knowledge base effectively.
- Coordinated closely with vendors to procure high-quality materials while meeting budget constraints.
- Implemented preventive maintenance plans that significantly reduced unplanned outages across multiple facilities.
- Collaborated with IT department to resolve networking issues.
- Streamlined workflow with meticulous cable management, ensuring safe and organized workspaces.
- Contributed to cost savings through the timely identification of obsolete or inefficient equipment for replacement or upgrades.
- Attended training committees that wrote training modules for equipment operation and testing.
- Performed intricate soldering tasks for circuit board repairs, ensuring longevity of electronic devices.
- Safeguarded personnel and equipment by adhering to strict safety protocols during all tasks.
- Supervised a team of 9 members to achieving the project goals.
- Designing and tailoring a specific training needed to each team member base on their skill level and competence knowledge gap.
Education
Associate of Science - Electrical And Power Transmission Installation
Uganda Technical College
Lira Uganda12.2005
Skills
- Field Operations
- Workplace Safety
- Professional Communication
- Technical Support
- Equipment Installation
- Network Connectivity
- Quality Assurance Controls
- Conflict Management
- Electrical Systems
- Inventory Management
- System repairs
- Computer knowledge
Certification
Certificate in Broadband Distribution Specialist (BDS)
Timeline
Field Technician V
Charter Spectrum Communications
03.2018 - Current
Cable Installation Technician
Broadband Solutions
09.2016 - 03.2018
Machine Operator
Midwest Manufacturing
05.2014 - 09.2016
Electrical Technician
MBW Engineering Consultant
02.2006 - 03.2014
Associate of Science - Electrical And Power Transmission Installation
Uganda Technical College
Certificate in Broadband Distribution Specialist (BDS)
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