Drew Berens
Austin,TX
Summary
Capable Server/bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in all fields of establishments.
Overview
8
8
years of professional experience
Work History
Bartender/server
Four Seasons Hotels And Resorts
Austin
04.2022 - 12.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Served high customer volumes during special events, nights, and weekends.
Server
Me Con Bistro
Austin, TX
02.2021 - 06.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server Bartender
Wausau Country Club
Wausau, WI
03.2018 - 09.2020
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Bartender
Greenwood Hills Cc
Wausau, WI
03.2016 - 03.2018
Education
Uw Marathon County
Wausau, WISkills
- Payment Processing
- Food Service
- Food Running
- Menu Memorization
- Suggestive Selling
- Liquor, Beer, and Wine Knowledge
- Outgoing Personality
- Customer Service Expertise
- Engaging Personality
- Salesmanship
Accomplishments
I currently hold a Forbes award for outstanding service given as the only employee of the four seasons in the year 2022
Timeline
Bartender/server
Four Seasons Hotels And Resorts
04.2022 - 12.2023
Server
Me Con Bistro
02.2021 - 06.2022
Server Bartender
Wausau Country Club
03.2018 - 09.2020
Server Bartender
Greenwood Hills Cc
03.2016 - 03.2018
Uw Marathon County