Drew Ercolano
Spring Hill,FL
Summary
Sales professional with experience across retail, field, and territory-based roles in the telecom industry. Consistently exceeds performance targets in high-volume, quota-driven environments, with recognition as a top performer and Winner’s Circle achiever. Skilled in consultative selling, upselling, account management, and CRM systems.
Overview
12
12
years of professional experience
Work History
Territory Manager
2020 Companies - American Express Program
Brooksville, FL
12.2025 - Current
- Manage a ~70-mile territory conducting in-person visits with existing American Express merchants to drive awareness and utilization of program benefits and resources
- Educate business owners on Amex ecosystem value, reinforcing engagement and increasing adoption of available tools and services
- Ranked Top 10 in quality and compliance while consistently exceeding program KPIs across assigned metrics
- Support onboarding reinforcement and field execution through coaching and training aligned to program standards
Residential Connectivity Specialist
Charter Spectrum
New Port Richey, FL
07.2025 - 12.2025
- Managed ~500 monthly assigned leads of new and former customers, re-engaging accounts and generating sales opportunities through relationship rebuilding
- Re-established dormant customer relationships and served as post-sale liaison to maintain continuity between customer needs and company services
- Consistently exceeded monthly sales targets, averaging 20 internet sales (15 quota) and 4–5 mobile sales (2 quota)
Sales Specialist
Charter Spectrum
Brooksville, FL
08.2022 - 07.2025
- Ranked as a top 3 in-store performer, consistently exceeding monthly sales goals (MTD) in a high-volume retail environment
- Assisted 40–50 customers daily, driving sales, upgrades, and retention through consultative selling across internet, mobile, and TV services
- Generated revenue through cross-sell and upsell opportunities with both new and existing customers
- Managed end-to-end customer interactions including troubleshooting, account resolution, and conversion of service issues into sales opportunities
Mobile Expert
T-Mobile
Odessa, FL
06.2020 - 08.2022
- Consistently achieved 120%+ of quota across core sales KPIs in a high-volume retail environment, including activations, upgrades, and accessory sales
- Earned Winner’s Circle recognition for top-tier sales performance and sustained quota overachievement
- Executed consultative selling through upselling, objection handling, and needs-based recommendations to drive acquisition and retention
General Manager
SweetFrog Premium Frozen Yogurt
Spring Hill, FL
05.2017 - 06.2020
- Managed two franchise locations under owner oversight, leading ~10 employees across staffing, scheduling, payroll, and inventory execution
- Drove customer traffic and sales through upselling, in-store promotions, and execution of community events.
- Executed local marketing and business development via social media and partnerships to increase visibility and repeat customer engagement
Assistant General Manager
Hardee's Restaurant
Weeki Wachee, FL
03.2014 - 05.2017
- Managed daily operations and led up to 8 employees per shift in a high-volume, fast-paced customer environment
- Drove upselling and promotional execution during customer interactions to support revenue growth and transaction value
- Oversaw hiring, training, scheduling, and team performance to maintain service speed, accuracy, and operational standards
Education
High School Diploma -
Weeki Wachee High School
Weeki Wachee, FLSkills
- Consultative Selling
- Sales Closing & Upselling
- Account Management
- Customer Relationship Management (CRM Exposure)
- High-Volume Customer Interaction
- Performance-Driven Sales Execution
Timeline
Territory Manager
2020 Companies - American Express Program
12.2025 - Current
Residential Connectivity Specialist
Charter Spectrum
07.2025 - 12.2025
Sales Specialist
Charter Spectrum
08.2022 - 07.2025
Mobile Expert
T-Mobile
06.2020 - 08.2022
General Manager
SweetFrog Premium Frozen Yogurt
05.2017 - 06.2020
Assistant General Manager
Hardee's Restaurant
03.2014 - 05.2017
High School Diploma -
Weeki Wachee High School