Drew Hoertz

• Oversaw installation projects from initiation to completion, ensuring adherence to timelines and quality standards.
• In charge of all administrative tasks from quoting to billing for installations and post-installation services.
• Ensured quality customer service standards were met by utilizing CRM and project management software (Odoo, Clickup, Procore)
• Created and maintained a reliable network of customers that consistenly grew year-over-year

• Familiarized myself with various supplier catalogs for pricing and sales information
• Learned how to design standard and custom beverage dispensing systems
• Implemented dispense systems in the field based on technical specifications of manufacturers and company installation standards

• Extended knowledge of over 400 beers and other beverages to customers
• Cicerone Certified Beer Server
• Provided exceptional customer service by engaging with customers and offering prompt service

Summer Intern: Assisted with product installation and service

• Relevant Coursework: Nuerobiology, Behavioral Pharmocology, Economics and Business Statistics, Econometrics, Public Finance, Physics, Organic Chemistry
• Executive Council of Fraternity and International Fraternal Council member