Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
President's Impact Award 2009 and 2013
Timeline
Generic

Drew Humphries

Benbrook,TX

Summary

Dynamic IT Support Manager with 18+ years’ experience driving operational excellence and technological innovation within large enterprises. Acclaimed for outstanding leadership, strategic project management, and a commitment to fostering collaborative, high-performing teams. Expert in executive-level support, regulatory compliance, business continuity and disaster recovery, IT security, and desktop support management. Adept at leading cross-functional projects, optimizing processes, and delivering reliable solutions across geographically dispersed teams.

Overview

2021
2021
years of professional experience
1
1
Certification

Work History

IT Manager, US Sites

Galderma Laboratories
2023 - 2025
  • Managed Level 2 and 3 incident management and service delivery for 1200 employees.
  • Coordinated care and feeding of IT infrastructure for two collocated data centers
  • Reduced IT budget by 600K over the last 2 years via vendor contract renegotiation and IT platform opitmization
  • Led local security incident response, regulatory compliance activities, and root cause analysis investigations.
  • Directed business continuity and disaster recovery planning, safeguarding critical business operations.
  • Managed end user hardware (PC, iPad, peripherals) refreshes every 3 years, per depreciation cycle.
  • Served as IT Project Manager for office construction in San Diego, Boston, Miami, Tornoto and Dallas.
  • Supervised internal controls review and IT audit activities.
  • Resolved conflicts and upheld service quality standards, ensuring reliable performance and user satisfaction.

Regional IT Manager, US Region

Galderma Laboratories
01.2021 - 2023
  • Directed IT technical support across all Galderma US sites, ensuring high service delivery standards.
  • Served as an esclation point for Galderma's Canadian division, consisting of a Sales and Marketing office in Toronto, and a manufacturing plant in Montreal.
  • Managed a team of 4-9 employees, promoting a culture of accountability and professional growth.
  • Served as IT Project Manager for construction of the Dallas Galderma Office (2021-2022), overseeing all technology implementations.
  • Served as IT Project Manager for the acquisition and migration of Alastin Skincare users and infrastructure into the Galderma environment.
  • Managed full IT disaster recovery event in February 2021

Manager of Business Support Services and IT Security & Compliance

Galderma Laboratories
01.2014 - 01.2021
  • Managed 6-9 employees, providing Level 1 and 2 IT support for 500 home office and 700 remote employees.
  • Managed an annual IT budget with accuracy within +/- 5%, optimizing resource allocation.
  • Managed vendor selection and contract/master service agreement negotiations, ensuring cost-effective partnerships.
  • Served as IT Project Manger for 100,000 sq ft campus expansion in 2016.
  • Coordinated migration of all US user devices and AD accounts into Nestle’s Active Directory (2017).
  • Transitioned US user devices to a newly established single forest Galderma domain (2021).
  • Directed PC fleet refresh cycles every three years for optimal device performance.
  • Led local IT security and compliance initiatives as CAB chairperson, developing cloud governance framework and strategy.
  • Supervised security and compliance team, responsible for internal controls testing, audit activities and regulatory compliance.
  • Delivered executive-level IT support to company leadership.

Lead Desktop Support Engineer

Galderma Laboratories
01.2008 - 01.2014
  • Delivered remote desktop support for Galderma’s Home Office and Field Sales teams, serving approximately 800 users.
  • Mentored Desktop Support Engineers, providing guidance and professional development.
  • Administered the Office 365 Legal Hold process in support of compliance and litigation requirements.
  • Developed detailed work instructions and standard operating procedures (SOPs).
  • Engaged in business analyst and relationship management activities, aligning IT solutions with business needs.

Desktop Support Engineer

Galderma Laboratories
01.2007 - 01.2008
  • Provided Level 1 and Level 2 technical support to approximately 400 employees, ensuring rapid incident resolution and user satisfaction.
  • Managed Active Directory user accounts and permissions, supporting account lifecycle processes.
  • Oversaw video conference platform operations for United States-based endpoints, enabling reliable remote collaboration.
  • Administered mobile device management, securing company assets and data integrity.
  • Delivered executive-level support, including troubleshooting critical issues for senior leadership.
  • Maintained eFax server and Exchange connections, ensuring continuity in communications.

Education

Microsoft MCSE -

The University of Texas At Arlington
Arlington, TX
08-1998

Skills

  • Executive support expertise
  • Mergers and acquisitions expertise
  • Service delivery oversight
  • Effective request management
  • Desktop support coordination
  • Skilled in resolving conflicts
  • Security breach response
  • Compliance management
  • Continuity and recovery planning
  • Root cause analysis
  • Proficient in stakeholder engagement
  • Oversight of CAB operations
  • Project management
  • IT hardware support
  • Internal controls and audit activities
  • Launching new office IT infrastructure
  • Quality-focused and committed to high-standard output
  • Accountability and reliability in team leadership
  • Consistent performance under pressure
  • Strong interpersonal communication
  • Professional relationship building based on mutual respect

Accomplishments

  • Recipient of the “President’s Impact Award” at Galderma 2009 and 2013
  • Recognized as an excellent talent and acquisition resource. Served as a Panelist in the “Emerging Leaders Program” 2024 and 2025
  • Served as Change Advisory Board Chairman 2019-2021
  • Recognized for cultivating a culture of collaboration, continuous improvement and learning within IT teams.

Certification

ITIL 4.0 Foundation

Languages

English
Native or Bilingual

President's Impact Award 2009 and 2013

Two time winner of the President's Impact Award.   Award was for recognizing outstanding contribution and performance.

Timeline

Regional IT Manager, US Region

Galderma Laboratories
01.2021 - 2023

Manager of Business Support Services and IT Security & Compliance

Galderma Laboratories
01.2014 - 01.2021

Lead Desktop Support Engineer

Galderma Laboratories
01.2008 - 01.2014

Desktop Support Engineer

Galderma Laboratories
01.2007 - 01.2008

IT Manager, US Sites

Galderma Laboratories
2023 - 2025

Microsoft MCSE -

The University of Texas At Arlington

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