Drew Jacobus
Arena,WI
Summary
Dynamic professional with a strong background in customer service and staff training. Skilled in conflict resolution and decision-making, consistently driving team performance and improving customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Lancaster Piggly Wiggly
Cross Plains, WI
12.2022 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained new staff on procedures and customer service excellence.
- Managed stock placement and rotation.
- In charge of cleaning the floors and bathrooms then locking up the store.
Sales Associate
Goodwill Easter Seals
Mankato, MN
11.2024 - 05.2025
- Assisted customers in locating merchandise and provided product information to enhance shopping experience.
- Processed transactions efficiently while maintaining accuracy during cash handling duties.
- Maintained store cleanliness and organized merchandise displays to create an inviting environment.
- Worked with team members to achieve sales targets and improve overall store performance.
Education
Associate of Science - HVAC
Madison Area Technical College
Madison, WI05-2028
GED -
Minnesota State University, Mankato
Mankato, MN05-2025
High School Diploma -
Wisconsin Heights High School
Black Earth, WI05-2024
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Processes and procedures
- Priority management
- Conflict resolution
- Decision-making
Certification
- Liquor License - 2024-present
Timeline
Sales Associate
Goodwill Easter Seals
11.2024 - 05.2025
Supervisor
Lancaster Piggly Wiggly
12.2022 - Current
Associate of Science - HVAC
Madison Area Technical College
GED -
Minnesota State University, Mankato
High School Diploma -
Wisconsin Heights High School