Drew Kieffer
Tupelo,MS
Summary
Dynamic account manager with proven expertise in effective communication and problem-solving. Skilled in managing multiple accounts and delivering tailored solutions that enhance client satisfaction.
Overview
35
35
years of professional experience
Work History
General Manager
Chromcraft Revington Douglas
Sardis, Mississippi
04.2026 - Current
- Directed daily operations to ensure efficient production processes at Chromcraft Revington Douglas.
- Oversaw supply chain logistics to ensure timely delivery of materials and products.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Account manager
Hickory Springs Manufacturing
Verona, Mississippi
07.1995 - 01.2026
- Managed client accounts and maintained strong customer relationships.
- Coordinated project timelines and ensured timely delivery of services.
- Analyzed client needs and provided tailored solutions to enhance satisfaction.
- Facilitated communication between clients and internal teams for project updates.
- Resolved client issues promptly, ensuring high levels of service quality.
- Developed account strategies to align with client goals and objectives.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Maintained accurate records of all customer interactions in the CRM system.
- Renewed existing accounts by building relationships with clients.
- Collaborated with sales team to determine best ways to drive market share.
- Provided technical support to customers when needed.
- Presented product features and advantages to potential customers during sales meetings.
Inside Sales Representative
Waste Management
Tupelo, Mississippi
08.1993 - 06.1995
- Processed sales orders and handled customer inquiries efficiently.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Resolved customer issues by providing timely solutions and support.
- Coordinated with logistics to ensure timely service fulfillment for clients.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Maintained detailed records of customer interactions, orders and account status updates.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Contacted new and existing customers to discuss product and service solutions.
Warehouse Inventory Control Manager
Masterbuilt Manufacturing
New Albany, Mississippi
06.1991 - 08.1993
- Managed inventory levels to ensure optimal stock availability in warehouse.
- Coordinated regular inventory audits to maintain accurate records and minimize discrepancies.
- Trained staff on best practices for inventory control and safety procedures.
- Collaborated with purchasing department to forecast inventory needs effectively.
- Supervised shipping and receiving operations to ensure timely deliveries and accuracy.
- Maintained accurate records of all incoming and outgoing shipments.
- Analyzed stock levels, tracked trends in demand for goods, and identified potential supply problems.
- Performed daily audits to identify errors in shipping and receiving documents or product labels.
- Worked closely with suppliers to manage delivery schedules and meet customer demands.
- Maintained an organized storage area with adequate space for both current and future needs.
- Investigated discrepancies between physical inventories and system records.
- Conducted regular cycle counts to verify physical inventory against computer records.
- Collaborated with purchasing staff to ensure timely ordering of necessary items.
Skills
- Market analysis
- Technical support
- Account growth strategies
- Project coordination
- Account renewal tactics
- Sales negotiations
- Attention to detail
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Conflict resolution
- Account oversight
- Trend forecasting
- Territory sales experience
- Accounts payable/receivable
- Forecasting
- Goals and performance
- Relationship building and management
Timeline
General Manager
Chromcraft Revington Douglas
04.2026 - Current
Account manager
Hickory Springs Manufacturing
07.1995 - 01.2026
Inside Sales Representative
Waste Management
08.1993 - 06.1995
Warehouse Inventory Control Manager
Masterbuilt Manufacturing
06.1991 - 08.1993