Drew Kirschhoffer
Mounds View,MN
Summary
Diversified and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
Ferguson Enterprises LLC
Roseville, MN
11.2021 - 01.2024
- Acted as account liaison to manage all pricing, purchasing, and shipping needs for high-volume customers
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Attended monthly sales meetings and quarterly sales trainings.
Warehouse Worker
Ferguson Enterprises LLC
08.2019 - 10.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Warehouse Lead
Anchor Paper
12.2018 - 08.2019
- Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
- Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Team Member
Target
03.2017 - 12.2019
- Assisted in successful promotional events, engaging customers and driving sales growth.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Collaborated with team members to complete large-scale projects efficiently during overnight shifts or peak seasons.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves well stocked.
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
General Manager
Jimmy John's
11.2011 - 01.2017
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Handled recruiting, hiring and training of team members.
Education
Some College (No Degree) - Surveying
Dunwoody College of Technology
Minneapolis, MNSome College (No Degree) - Mathematics And Computer Science
Century College
White Bear Lake, MNSome College (No Degree) - General Studies
Montana State University - Bozeman
Bozeman, MTSkills
- Customer Service
- Relationship Building
- Attention to Detail
- Inventory Management
- Safety Training
- Dispatch Coordination
- Forklift Operation
- Consultative Sales Approach
- Salesforce CRM
- Upselling and Cross Selling
- Warm Calling
- Issue Resolution
- Order Processing
- Point of sale operation
Timeline
Inside Sales Representative
Ferguson Enterprises LLC
11.2021 - 01.2024
Warehouse Worker
Ferguson Enterprises LLC
08.2019 - 10.2021
Warehouse Lead
Anchor Paper
12.2018 - 08.2019
Team Member
Target
03.2017 - 12.2019
General Manager
Jimmy John's
11.2011 - 01.2017
Some College (No Degree) - Surveying
Dunwoody College of Technology
Some College (No Degree) - Mathematics And Computer Science
Century College
Some College (No Degree) - General Studies
Montana State University - Bozeman
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