Summary
Overview
Work History
Skills
Certification
Timeline
SoftwareEngineer

Drew Medley

Lakeland,FL

Summary

Results-oriented Systems Operator with track record of success in resolving technical problems and providing support for wide range of hardware and software systems. Adept at troubleshooting complex technical issues and providing hands-on support to users. Possesses excellent customer service and time management skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Systems Operator

Publix Supermarkets INC
04.2023 - Current
  • Enhanced system performance by analyzing and resolving technical issues promptly.
  • Reduced downtime by conducting regular system maintenance and updates.
  • Collaborated with IOIT team members, streamlining processes for increased efficiency.
  • Monitored system logs to proactively identify potential problems, reducing incident rates significantly.
  • Implemented software upgrades to keep systems up-to-date and maintain optimal performance levels.
  • Documented processes and procedures for knowledge sharing among team members and future reference.
  • Monitored system and application availability and performance information to support efficient operation.
  • Troubleshot system stoppages and determined best course of action to maintain system up-time.
  • Counseled on project management, change management or leadership in introduction of new technology to support reporting and analytics.
  • Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
  • Collaborated with other departments to identify and solve software issues.
  • Conducted regular audits of computer systems to ensure compliance with established standards, policies, and regulations; addressed any identified discrepancies promptly and effectively.
  • Maintained spreadsheets of data across multiple systems.
  • Reacted calmly during times of highly stressed or emergency situations.

Inventory Control Analyst

Publix Supermarkets Inc.
01.2022 - 04.2023
  • Optimized warehouse layout for improved accessibility, reducing time spent on locating items and fulfilling orders.
  • Trained new team members in inventory control procedures, ensuring consistent practices across the organization.
  • Collaborated with cross-functional teams to address supply chain issues promptly, minimizing disruptions to operations.
  • Conducted root cause analyses for discrepancies in inventory records, implementing corrective actions as needed.
  • Utilizing Excel and Access database reports for researching large adjustments.
  • Increased order accuracy by conducting regular audits and implementing a robust quality control system.
  • Coordinated efficient movement of goods between multiple warehouse locations through effective planning and scheduling.
  • Analyzed inventory trends to identify and prepare for potential issues and discrepancies.

Distribution Operator

Publix Supermarkets Inc.
12.2020 - 01.2022
  • Coordinated efficient transportation routes for optimal distribution of goods, reducing transit time and costs.
  • Trained new employees on proper procedures, promoting a culture of high-quality workmanship and adherence to company standards.
  • Reviewed invoices and billing documents for accuracy, resolving discrepancies promptly to maintain positive vendor relations.
  • Maximized resource allocation by accurately forecasting seasonal fluctuations in demand.
  • Conducted research to address shipping errors

Warehouse Lead Person

Publix Supermarkets Inc.
11.2018 - 12.2020
  • Facilitated smooth daily operations through effective scheduling, delegation of tasks, and monitoring of associates performance.
  • Collaborated with other departments to resolve any discrepancies in orders or shipments, ensuring customer satisfaction.
  • Mentored junior employees, fostering an environment of growth and continuous improvement within the team.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs and replacements.
  • Managed and motivated employees to be productive and engaged in a busy work environment.
  • Accomplished multiple tasks within established timeframes.
  • Reacted calmly during times of highly stressed or emergency situations.

Forklift Operator

Publix Supermarkets Inc.
01.2016 - 11.2018
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Improved overall warehouse cleanliness, routinely clearing debris from aisles with the use of attached broom on the forklift.

Warehouse Selector

Publix Supermarkets Inc.
05.2015 - 01.2016
  • Reduced order errors through meticulous attention to detail during the selection process.
  • Maintained a safe and clean work environment by adhering to company safety protocols and guidelines.
  • Contributed to increased customer satisfaction by ensuring on-time deliveries through efficient order processing.
  • Operated various warehouse equipment such as forklifts, pallet jacks, and hand trucks to safely transport goods within the facility.

Skills

  • Capacity Planning
  • Technical Troubleshooting
  • Systems Analysis
  • System Monitoring
  • Scripting Languages
  • Operating System Expertise
  • Team Leadership
  • Critical Thinking
  • Data Analysis
  • Microsoft SQL Server
  • Analytical Thinking
  • Decision-Making

Certification

  • Basic python coding skills (PCEP 30-01 certification in progress)

Timeline

Systems Operator

Publix Supermarkets INC
04.2023 - Current

Inventory Control Analyst

Publix Supermarkets Inc.
01.2022 - 04.2023

Distribution Operator

Publix Supermarkets Inc.
12.2020 - 01.2022

Warehouse Lead Person

Publix Supermarkets Inc.
11.2018 - 12.2020

Forklift Operator

Publix Supermarkets Inc.
01.2016 - 11.2018

Warehouse Selector

Publix Supermarkets Inc.
05.2015 - 01.2016

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Drew Medley