To develop and hone my skills as an adaptable leader and operator that improves performance, efficiency, and customer satisfaction on any and all systems, regardless of the position or environment in which I work.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SATCOM Systems Operator/Maintainer
U.S. Army
08.2023 - 06.2024
SATCOM Team Chief responsible for the Installation, Operation, and Maintenance of communication systems and communication security devices that provide C2 communication support to DA and FORSCOM units.
Responsible for the training and operation of AN/TSC-187 and AN/TTC-61 Tactical Hub Node, AN/TTC-59 Joint Network Node, AN/TSC- 167G Satellite Transportable Terminals, and AN/GRC-245A(V)3 High Capacity Line Of Sight radio systems.
Attended Tampa Microwave 1.3m Flyaway Satellite Terminal and Voyager 8 Deployable Communication System TACSAT training course.
Satellite Operator and Maintainer
Camp Arifjan
07.2022 - 07.2023
Operates and Maintains AN/GSC-39B Satellite Communications Terminals, AN/GSC-52 X-Band satellite terminals, and all associated equipment and hardware to include all Down Converters, Up Converters, HPAs, ACUs, LNAs, Fiber Optic Paths, and Spectrum Analyzers.
Provides operations and maintenance support as required for the satellite sites. Supports day-to-day operations to include circuit troubleshooting, outage reporting, publications, record keeping, Security operations, and TMDE calibrations and operations.
Coordinates with the local RNOSC for upgrades, modifications, activations, and deactivations of all satellite trunks, circuitry, equipment, software and hardware to include VMware, Linux, Windows and Mac OS operating systems, and satellite modems to include EBEM, DMD2050E, Link way S2, MPM-1000, SLM-3650A, and CBM-400.
Coordinates with outside agencies in the engineering and troubleshooting of satellite trunks, conducts systems engineering provisioning for all communications circuits, and directs operations.
Operates and maintain Ku and Ka bands within RHN, charge of building sites and carriers for all active and training RHN missions including TDMA, FDMA, MF-TDMA, and iDirect links.
Responsible for all COMSEC duties as custodian and coordinates with COMSEC coordinator as needed.
Sales Associate
Kia Autosport Of Columbus
09.2020 - 06.2021
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Engaged with customers to build rapport and loyalty.
Answered customer questions about sizing, accessories, and merchandise care.
Engaged with customers to effectively build rapport and lasting relationships.
Solved customer challenges by offering relevant products and services.
Provided positive first impressions to welcome existing, new, and potential customers.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Built relationships with customers to encourage repeat business.