Drew Richardson
Murfreesboro,TN
Summary
Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of Plumbing?HVAC sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.
Overview
12
12
years of professional experience
Work History
Senior Sales Representative
Ferguson Enterprises LLC
03.2016 - Current
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
- Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
Counter Sales Representative
Kenny Pipe & Supply
08.2014 - 03.2016
- Restocked, rotated and visually merchandised products for maximum sales.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Finalized sales by completing payments and required paperwork.
Field Service Coordinator
Stanley Black & Decker
02.2011 - 03.2013
- Reduced time to complete service calls and expertly retained key customers.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Assessed customer needs and developed solutions to meet needs.
- Established and maintained service schedules for several projects to help plan organize workload.
- Developed and implemented training programs for service personnel to improve individual capabilities and enhance team performance.
- Monitored work performance and quality to maintain standards.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Facilitated communication between office personnel, subcontractors and customers.
Education
Bachelor of Science - Business Administration
Middle Tennessee State University
Murfreesboro, TN12.2010
Skills
- Lead Identification
- Serve Customers
- Staff Training
- Client Relationship Management
- Regional Sales and Support
- Sales Development
- Customer Support
- Outbound Sales Calling
- Account Management
Timeline
Senior Sales Representative
Ferguson Enterprises LLC
03.2016 - Current
Counter Sales Representative
Kenny Pipe & Supply
08.2014 - 03.2016
Field Service Coordinator
Stanley Black & Decker
02.2011 - 03.2013
Bachelor of Science - Business Administration
Middle Tennessee State University