Drew Roach
Wildwood,NJ
Summary
Dynamic leader with a proven track record at ARC Of Cape May, enhancing staff training and development to drive operational excellence. Expert in strategic planning and staff development, significantly improving program performance through data-driven insights. Skilled in fostering team cohesion and managing high-stress environments, demonstrating exceptional operational leadership and scheduling proficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Supervisor
ARC Of Cape May
11.2022 - 04.2024
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
Server Manager
Two Mile Landing
04.2019 - 08.2022
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Food and Beverage Manager
Starlux
05.2017 - 10.2019
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
Breakfast Server
Pompeos
06.2013 - 10.2017
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Developed rapport with regular customers, fostering loyalty and repeat business.
Education
Associate of Science - Business Administration
Atlantic Cape Community College
Mays Landing, NJ06.2022
Skills
- Staff Training
- Staff Development
- Document Management
- Strategic Planning
- Windows efficient
- Operational leadership
- Expense Tracking
- Facility Management
- Training Coordination
- Scheduling proficiency
Certification
Serve Safe Certified
Timeline
Program Supervisor
ARC Of Cape May
11.2022 - 04.2024
Server Manager
Two Mile Landing
04.2019 - 08.2022
Food and Beverage Manager
Starlux
05.2017 - 10.2019
Breakfast Server
Pompeos
06.2013 - 10.2017
Associate of Science - Business Administration
Atlantic Cape Community College
Similar Profiles
Tarana McKenzieTarana McKenzie
Director of Residential Services at Arc of Cape May CountyDirector of Residential Services at Arc of Cape May County
Anthony CapuanoAnthony Capuano
Donation Manager at ARC of Cape May County Thrift StoreDonation Manager at ARC of Cape May County Thrift Store
Michael GuarnieriMichael Guarnieri
Sales Professional at Sutherlin Nissan Of Cape Cora / Cape Coral NissanSales Professional at Sutherlin Nissan Of Cape Cora / Cape Coral Nissan