Drew Schroeder
Tarentum
Summary
Dynamic and dedicated professional with extensive experience in customer service and team training at Chipotle Mexican Grill. Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail. Skilled in food safety protocols and committed to fostering a supportive team environment. Reliable and adaptable, ready to contribute to a fast-paced setting.
Overview
8
8
years of professional experience
Work History
Associate
Panera Bread
11.2021 - Current
- Coordinated with management to streamline order fulfillment processes.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays.
- Food Prep
- Food Safety
- Catering Deliveries
- Customer Service
Certified FOH Trainer
Chipotle Mexican Grill
07.2019 - 11.2021
- Trained new staff on front of house operations and customer service standards.
- Mentored new employees, fostering a supportive environment conducive to growth and development.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Enhanced customer experience by providing exceptional service and maintaining a welcoming atmosphere.
- Monitored team performance, providing feedback to improve service quality and efficiency.
- Implemented best practices for food safety and cleanliness in the dining area.
Crew Trainer
McDonald's Restaurant
08.2017 - 07.2019
- Trained new crew members on operational procedures and customer service standards.
- Resolved customer complaints by providing effective solutions in a timely manner.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety, and performance requirements.
- Implemented efficient workflow strategies to enhance speed of service during peak hours.
Education
Associates Degree in Business Management - Cyber Security
Eastern Gateway Community College
Steubenville, OH07-2024
Deer Lakes High School
Cheswick, PA06-2020
Computer Programming
AW Beattie Career Center
Allison Park, PA06-2020
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Workplace safety
- Flexible schedule
- Courteous and professional
- Problem-solving abilities
- Friendly and helpful
- Team cooperation
- Strong communication and interpersonal skills
- Inventory and stocking
- Honest and dependable
- Adaptable and flexible
- Reliable and responsible
Timeline
Associate
Panera Bread
11.2021 - Current
Certified FOH Trainer
Chipotle Mexican Grill
07.2019 - 11.2021
Crew Trainer
McDonald's Restaurant
08.2017 - 07.2019
Associates Degree in Business Management - Cyber Security
Eastern Gateway Community College
Deer Lakes High School
Computer Programming
AW Beattie Career Center
Similar Profiles
Liz BrackinLiz Brackin
General Manager at American Bread Company/ Panera BreadGeneral Manager at American Bread Company/ Panera Bread
Jacob PhilogeneJacob Philogene
Team Leader at Panera BreadTeam Leader at Panera Bread
Nicklaus GrieveNicklaus Grieve
Associate/Team Leader at Panera BreadAssociate/Team Leader at Panera Bread
Theodore YoungTheodore Young
Production Worker at Panera BreadProduction Worker at Panera Bread
Richard DahlstromRichard Dahlstrom
Customer Service Representative at PNC Financial ServicesCustomer Service Representative at PNC Financial Services