Drew Williams
Randallstown,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Sous Chef
Southern Blues
Randallstown, Maryland
04.2020 - Current
- Responsible for the day-to-day operations of the kitchen and kitchen staff.
- Assisting the executive chef with menu creation and maintenance, and representing them when they are absent
- Maintaining inventory: Tracking and ordering inventory, and ensuring the kitchen has the tools and supplies it needs.
- Trained new hires in proper cooking techniques and recipes.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
Fraud Prevention Specialist
VISA
Owings Mills, Maryland
01.2017 - 05.2021
- Reviewed and analyzed customer account activity to identify any fraudulent activities.
- Monitored customer accounts for unusual behavior or irregularities that may indicate fraudulent activity.
- Implemented anti-fraud measures such as identity verification protocols and real-time alerts on high-risk transactions.
- Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
Field Service Technician
The Neilsen Company
Columbia, MD
10.2013 - 12.2016
- Deliver and set up equipment to record data from clients radio and television usage.
- Replaced faulty parts or components following diagrams or blueprints.
- Completed all necessary paperwork for service calls in a timely manner.
- Calibrate data equipment/instruments according to established procedures.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
Mailroom Assistant
Poetry.com/Watermark Press
Owings Mills, MD
06.2011 - 08.2013
- Stocked and distributed mailroom supplies.
- Organized incoming and outgoing mail into designated sorting bins.
- Processed large volumes of packages, letters, and other materials for delivery.
- Managed the processing of bulk mailings utilizing postage meters.
- Scanned documents as needed to ensure accurate record keeping.
Education
Associate of Arts And Sciences - Nutrition Sciences
Delaware State University
Dover, DE06-2009
Skills
- ServSafe certified
- Customer Service Professionalism
- Inventory Management
- Employee Scheduling
- Vendor Relationship Management
- Workflow Optimization
- Ordering and Requisitions
- Heavy Lifting
- Former usps connect delivery driver
Timeline
Sous Chef
Southern Blues
04.2020 - Current
Fraud Prevention Specialist
VISA
01.2017 - 05.2021
Field Service Technician
The Neilsen Company
10.2013 - 12.2016
Mailroom Assistant
Poetry.com/Watermark Press
06.2011 - 08.2013
Associate of Arts And Sciences - Nutrition Sciences
Delaware State University