DREZDEN MILLS
Hamilton,OH
Summary
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in customer service environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in Contact Center Agent – Digital Support (Chat, Email, SMS) role.
Overview
8
8
years of professional experience
Work History
Sales Associates
Spencer’s
- Helped customers locate and purchase products, ensuring a positive shopping experience.
- Operated cash register, processed transactions, and handled returns.
- Maintained store cleanliness and restocked merchandise as needed.
- Seasonal
Pet Shampooer
Wags and Whiskers
01.2022 - 02.2024
- Ensured proper care and grooming for pets, including shampooing, rinsing, and drying.
- Maintained a clean and safe environment for animals during grooming sessions.
- Provided excellent customer service by addressing pet care concerns.
Michael Kors Specialist
MCCS (Macy’s Credit and Customer Service)
09.2017 - 12.2017
- Assisted customers via chat in finding specific Michael Kors products, providing tailored recommendations.
- Managed customer orders, returns, and inquiries to ensure a smooth shopping experience.
- Worked closely with team members to maintain product knowledge and customer satisfaction.
Beauty Advisor
Ulta Beauty
06.2017 - 10.2017
- Provided professional and personalized beauty advice to both retail and salon clientele.
- Upsold and promoted beauty products, exceeding sales targets.
Hair Stylist Assistant
Sally’s Beauty Supply
02.2016 - 06.2016
- Delivered exceptional customer service to both professional and private clients.
- Assisted with product recommendations and upselling beauty supplies.
- Maintained store appearance, restocked shelves, and helped with unloading inventory.
Education
High School Diploma -
Stratford Career Institute
Skills
- Strong customer service and communication skills
- Proven ability to multitask in fast-paced environments
- Capable of operating various point-of-sale (POS) systems
- Team-oriented with a focus on achieving sales goals
- Adaptable and quick to learn new skills
- Problem-solving skills
- Time management
- Teamwork and collaboration
- Customer service
Timeline
Pet Shampooer
Wags and Whiskers
01.2022 - 02.2024
Michael Kors Specialist
MCCS (Macy’s Credit and Customer Service)
09.2017 - 12.2017
Beauty Advisor
Ulta Beauty
06.2017 - 10.2017
Hair Stylist Assistant
Sally’s Beauty Supply
02.2016 - 06.2016
Sales Associates
Spencer’s
High School Diploma -
Stratford Career Institute