Deandria Cole
Charlotte,NC
Summary
Highly driven professional that possess effective characteristics including punctual, dependable, well organized, and willing to take the initiative. Focused on providing quality patient care. Ability to prioritize and multitask while working in fast pace environments. Posses the skills to learn new processes and implement them successfully. Keen eye and quality observation skills always seeking ways to increase efficiency. Handle confidential information and documents with discretion and maintain their proper organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Department Of Veterans Affairs
Charlotte, NC
05.2023 - Current
- Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence
- Utilizing computer technology to ensure continuity of care through accurate patient information
- Manage clinic cancellations and maintenance of profiles
- Maintains appointment schedules for one or more outpatient clinics
- Verifying and updating demographics and insurance information
- Performing basic eligibility
- Utilized numerous advanced patient systems in support of multiple clinics such as GUI, VISTA, CPRS, and CTM.
- Provide information and resolution to Veterans' requests within scope, use administrative judgment to escalate symptomatic concerns to clinicians, or direct the contact to the appropriate discipline within the department for resolution.
- Provide specialized and expert administrative patient support while working collaboratively in an inter-professional coordinated care delivery model.
Lead Medical Receptionist
Carolina Digestive Health Associates PA.
Charlotte, NC
01.2021 - 01.2023
- Responsible for overseeing and supporting the front desk
- Responsible for maintaining a high level of patient care and acting as an educational resource for front desk staff.
- Responsible for daily front staff schedule. for keeping the daily schedule current and re-assigning staff as needed throughout the day.
- Responsible for the general flow of patients and assigning front staff and support staff to cover patient volume.
- Guided front desk procedures and answered questions regarding protocol.
- Responsible to help develop and implement training and education to train new staff. Responsible for documenting the performance of front desk staff and reporting to the Office Manager.
- Responsible for greeting patients, insurance verification, payment collection, answering multi-line phones, scheduling appointments, and updating patient demographic information.
- Consistently able to work with changing priorities.
- Excellent organizational, problem solving and critical thinking skills.
- Exceeded the ability to maintain confidentiality and possess initiative.
- Managed calendars and arranged meetings and conferences
- resolves daily workplace issues and maintains efficient workflow
- routinely communicates with physicians, case managers, and other allied health professional staff.
- Utilized various computer applications for workflow
Team Lead
Atrium Health
Charlotte, NC
01.2017 - 01.2021
- Guided staff to include changes in policies and procedures
- Distributed and balanced workload. creating and maintaining employee work schedules.
- Orienting and providing training for new and current employees
- Ensuring all training requirements are met
- Constructed new processes to make workflow more effective
- Used critical thinking in the admitting and discharge process.
- Built a strong level of trust with patients through understanding their needs and protecting their privacy.
- Maintained charts for accuracy.
- Initiated camera set up for observation. Implemented troubleshooting guidelines.
Education
Bachelor of Science in Public Health -
The University of Alabama at Birmingham
Associate In Arts -
Central Piedmont Community College
Skills
- Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in customer relations and administration
- Critical and complex problem solving
Certification
- Certified Nursing Assistant (CNA) - Present
Timeline
Advanced Medical Support Assistant
Department Of Veterans Affairs
05.2023 - Current
Lead Medical Receptionist
Carolina Digestive Health Associates PA.
01.2021 - 01.2023
Team Lead
Atrium Health
01.2017 - 01.2021
Bachelor of Science in Public Health -
The University of Alabama at Birmingham
Associate In Arts -
Central Piedmont Community College