Jessica Connell
Thornton,CO
Summary
Dedicated healthcare professional with over 13 years of experience across various roles in the healthcare sector, complemented by a recent Associate's degree in Health Care Administration and ongoing studies toward a Bachelor's degree. Proficient in patient care, billing, coding, and office administration. Exceptional organizational, communication, and analytical skills, with a strong commitment to delivering quality care in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
07.2024 - Current
- Coordinates clinic utilization via reports
- Maintains effective communication with patients and interdisciplinary teams
- Facilitates secure patient messaging
- Develops tracking systems for follow-up care (consults, tests, etc.)
- Participates in team meetings to manage patient care
- Adjusts work priorities to meet team and patient needs
- Manages electronic waitlist accuracy.
Certified Clinical Medical Assistant
Intermountain Heart and Vascular Institute
06.2023 - 05.2024
- Assisted in patient exams and procedures (EKGs, stress tests)
- Collected medical histories and vital signs; explained procedures
- Handled administrative tasks (scheduling, patient records)
- Prepared exam rooms and sterilized instruments
- Educated patients on heart health and lifestyle changes.
Administrative & Certified Clinical Medical Assistant
The Catalyst Center LLC
06.2022 - 06.2023
- Scheduled appointments for ketamine treatments; managed medical records
- Communicated appointment reminders and follow-up care
- Coordinated billing and insurance claims related to treatments
- Assisted with patient preparation for procedures and monitored vitals.
Certified Clinical Medical Assistant
Rocky Mountain Cancer Centers
08.2021 - 02.2022
- Supported oncologists with patient examinations and treatments
- Maintained and updated medical records; scheduled appointments
- Provided emotional support and information to patients and families.
Certified Clinical Medical Assistant & Monitor Tech
Colorado Springs Cardiology
10.2019 - 08.2021
- Collected patient histories, assisted with exams and tests
- Monitored cardiac rhythms; documented changes in status
- Scheduled appointments and communicated test results to patients.
Medical Assistant & Lab Tech
Advanced Reproductive Medicine
03.2017 - 10.2019
- Assisted with fertility treatments, administered medications
- Maintained lab equipment; performed specialized tests
- Provided patient education and emotional support.
Project/Account Manager & Certified Billing/Coding Specialist
Health Care Practice Partners
02.2014 - 03.2017
- Oversaw medical billing projects; ensured compliance with regulations
- Trained team members on coding processes
- Communicated with clients about project status and concerns.
Medical Assistant & Drug/Alcohol Screener
Health Quest Medical Services & Conspire
03.2011 - 04.2013
- Assisted with patient exams and laboratory tests
- Conducted drug and alcohol screenings; maintained confidentiality
- Communicated test results to patients and employers.
Education
Associate of Applied Science - Health Care Administration
Pima Medical Institute
Tucson, AZ09.2024
Certificate - Medical Assistant
Pima Medical Institute
Colorado Springs, CO01.2011
High School Diploma -
Life Skills Center of Colorado Springs
Colorado Springs, CO06.2007
Skills
- Excellent organizational and time management abilities
- Strong verbal and written communication skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Exceptional attention to detail in data entry and record-keeping
- Knowledge of medical coding, billing procedures, and terminology
- Experienced in using EHR and billing software
- Capability to work both collaboratively and independently
- Competent in managing patient appointments and medical supplies
- Professional demeanor with strong customer service skills
- Discretion in handling confidential information
- Analytical and problem-solving skills relevant to healthcare
- Familiar with healthcare regulations and guidelines
Certification
- CCMA - Certified Clinical Medical Assistant (Current)
- CBCS - Certified Billing and Coding Specialist (Current)
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
07.2024 - Current
Certified Clinical Medical Assistant
Intermountain Heart and Vascular Institute
06.2023 - 05.2024
Administrative & Certified Clinical Medical Assistant
The Catalyst Center LLC
06.2022 - 06.2023
Certified Clinical Medical Assistant
Rocky Mountain Cancer Centers
08.2021 - 02.2022
Certified Clinical Medical Assistant & Monitor Tech
Colorado Springs Cardiology
10.2019 - 08.2021
Medical Assistant & Lab Tech
Advanced Reproductive Medicine
03.2017 - 10.2019
Project/Account Manager & Certified Billing/Coding Specialist
Health Care Practice Partners
02.2014 - 03.2017
Medical Assistant & Drug/Alcohol Screener
Health Quest Medical Services & Conspire
03.2011 - 04.2013
Associate of Applied Science - Health Care Administration
Pima Medical Institute
Certificate - Medical Assistant
Pima Medical Institute
High School Diploma -
Life Skills Center of Colorado Springs