Shandrica Brown
Huntsville,AL
Summary
Experienced Customer Service Representative with over 10 years experience working in customer service with exceptional oral and written communication, active listening, and problem-solving abilities. Truly a hardworking and passionate job seeker that's committed to ensuring customer satisfaction by providing excellent customer service and support.
Overview
9
9
years of professional experience
Work History
Call Center Customer Service Representative
Accenture
08.2021 - Current
- Assisted clients with enrolling and understanding their coverage options, guiding them towards the most suitable plans for their needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assembly Line Worker
Polaris Industries
12.2020 - 05.2021
- followed protocols to enhance protection and maintain safe work environment.
- worked effectively within a fast-paced assembly line environment and assembled components exceeding expected project milestones.
Production Worker/Assembler
Th Marine
02.2020 - 05.2020
- Inspected final products to assess compliance with quality standards
- Organized work to meet demanding production goals.
- Assembled and tested various products to meet production requirements and quality control standards.
- Followed safety procedures and guidelines to maintain safe working environments.
Production Worker
Target Distribution Center
06.2019 - 02.2020
- Assisted in training new employees on packing procedures
- Prepared orders by processing requests, picked items from shelves and prepared them for packaging.
- packed boxes and prepared shipments.
Catering Assistant
Huntsville Hospital
04.2019 - 06.2019
- Cleaned and organized kitchen stations
- Delivered catered food and supplies to employers and patients
- Provided friendly and courteous service
Wal-Mart Sales Associate/ customer service
Walmart
09.2016 - 04.2019
- provided a welcoming store environment by delivering excellent customer service and shopping experiences
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier/Customer Service
Jacks Restaurant
01.2018 - 07.2018
- Properly maintained and operated cash register and POS system to swiftly process payments.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Cashier/Customer Service
Jack's Family Restaurants, Inc.
08.2015 - 10.2016
- Properly maintained and operated cash register and POS system to swiftly process payments.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Cashier/Customer Service
Hardee's
04.2015 - 09.2016
- Properly maintained and operated cash register and POS system to swiftly process payments.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Followed food safety procedures
Cashier/Customer Service
Arbys Restaurant Group, Inc.
01.2015 - 01.2015
- Properly maintained and operated cash register and POS system to swiftly process payments.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Assembly Worker
Strata Form
01.2015 - 01.2015
- Assembled components exceeding expected project milestones.
- Operated multiple machines to meet production requirements.
- Packaged and labeled products preparing them for shipment
Education
High school diploma -
Sumter Central High School
York, AL05.2014
Skills
- Assembly
- Packaging
- Serving Experience
- English
- Restaurant Experience
- Order Picking
- Call Center Customer Service
- Customer Service
Assessments
- Call Center Customer Service, Familiar, Applying customer service skills in a call center setting
- Customer Service, Highly Proficient, Identifying and resolving common customer issues
- Customer Focus & Orientation, Highly Proficient, Responding to customer situations with sensitivity
Timeline
Call Center Customer Service Representative
Accenture
08.2021 - Current
Assembly Line Worker
Polaris Industries
12.2020 - 05.2021
Production Worker/Assembler
Th Marine
02.2020 - 05.2020
Production Worker
Target Distribution Center
06.2019 - 02.2020
Catering Assistant
Huntsville Hospital
04.2019 - 06.2019
Cashier/Customer Service
Jacks Restaurant
01.2018 - 07.2018
Wal-Mart Sales Associate/ customer service
Walmart
09.2016 - 04.2019
Cashier/Customer Service
Jack's Family Restaurants, Inc.
08.2015 - 10.2016
Cashier/Customer Service
Hardee's
04.2015 - 09.2016
Cashier/Customer Service
Arbys Restaurant Group, Inc.
01.2015 - 01.2015
Assembly Worker
Strata Form
01.2015 - 01.2015
High school diploma -
Sumter Central High School
Similar Profiles
JESWIN JAINJESWIN JAIN
Performance Tester at AccenturePerformance Tester at Accenture
Amanjot Kaur LambaAmanjot Kaur Lamba
Workday Integration Consultant at AccentureWorkday Integration Consultant at Accenture
Sumit PatilSumit Patil
SAP Security and GRC Consultant at AccentureSAP Security and GRC Consultant at Accenture
Nikitha TatineniNikitha Tatineni
Windows Server Administrator at AccentureWindows Server Administrator at Accenture
James SpinosoJames Spinoso
Pardons and Parole Officer at Alabama Bureau of Pardons & ParolesPardons and Parole Officer at Alabama Bureau of Pardons & Paroles