Dri'Symoan Hicks
Federal Way,WA
Summary
Results-driven professional with strong customer service and sales proficiency. Experienced in team collaboration and upselling strategies, contributing to improved customer satisfaction and increased sales opportunities.
Overview
6
6
years of professional experience
Work History
Mail Clerk
Securitas Critical Infrastructure Services, Inc.
Renton, WA
10.2023 - Current
- Processed incoming and outgoing mail to ensure timely distribution across departments.
- Maintained accurate records of shipments, deliveries, and returns to streamline operations.
- Collaborated with team members to improve mail handling efficiency and workflow procedures.
- Assisted in training new staff on mail processing protocols and safety standards.
Customer Service Advisor
Goodwill Store
Seattle, WA
12.2022 - 09.2023
- Provided customer support by addressing inquiries and resolving issues efficiently.
- Assisted in training new staff on customer service protocols and store policies.
- Collaborated with team members to enhance overall customer satisfaction and service quality.
- Promoted donation and round-up programs at checkout to support organizational fundraising goals. Some Goodwill locations target approximately 40% round-up participation on transactions.
- Developed strategies for upselling merchandise, contributing to increased sales opportunities.
Sales Appointment Setter
Brightside Windows
Kent, WA
06.2021 - 12.2022
- Generated an average of 25+ homeowner interactions daily through neighborhood outreach.
- Scheduled 6-8 qualified in-home consultations per week, contributing to increased sales opportunities.
- Maintained a 30% lead-to-appointment conversation rate while consistently exceeding weekly activity goals.
- Collaborated with the sales team to support monthly revenue targets and customer acquisition efforts.
- Trained new appointment setters on best practices and company protocols, driving team performance.
Customer Service Advisor
Jiffy Lube Oil Change Center
Tukwila, WA
08.2020 - 11.2021
- Assisted 30+ customers daily, providing service recommendations and maintaining a high level of customer satisfaction.
- Generated over $60,000 in monthly service sales through preventative maintenance recommendations and relationship-building.
- Increased average ticket value by 25% through effective communication of manufacturer-recommended services.
- Maintained a 35% conversation rate on additional service recommendations while ensuring customers made informed maintenance decisions.
- Consistently met and exceeded weekly and monthly sales goals in a high-volume service center.
Education
No Degree - Early Childhood Education
North Seattle College
Seattle, WASkills
- Problem-solving skills
- Customer service
- Team collaboration
- Workplace safety
- Sales proficiency
- Training and mentoring
- Upselling
Timeline
Mail Clerk
Securitas Critical Infrastructure Services, Inc.
10.2023 - Current
Customer Service Advisor
Goodwill Store
12.2022 - 09.2023
Sales Appointment Setter
Brightside Windows
06.2021 - 12.2022
Customer Service Advisor
Jiffy Lube Oil Change Center
08.2020 - 11.2021
No Degree - Early Childhood Education
North Seattle College