Dr. Kristi Brown, Ed.D., MSW
Chattanooga
Summary
Accomplished healthcare operations leader with 10 years of experience across hospice, acute care, skilled nursing, behavioral health, and nonprofit sectors. Expertise in healthcare operations, regulatory compliance, quality improvement, and strategic program management. Strengthened organizational performance through survey readiness, documentation, and patient-centered strategies. Collaborated with executive leadership to enhance quality outcomes and develop high-performing interdisciplinary teams.
Overview
10
10
years of professional experience
Work History
Director of Social Services
PruittHealth
Fort Oglethorpe
02.2026 - Current
- Lead operations of the Social Services Department of a 120-bed skilled nursing and rehabilitation facility, ensuring compliance with CMS regulations, state requirements, and organizational policies
- Partner with executive leadership and interdisciplinary teams to improve operational performance, resident outcomes, and regulatory compliance.
- Collaborated with physicians, nursing leadership, therapy, and community partners to deliver coordinated, person-centered care for enhanced resident outcomes.
- Lead the facility's Behavioral Management Program, collaborating with clinical leadership to enhance resident care and support positive behavioral outcomes
- Drove documentation quality initiatives, strengthening survey readiness and supporting compliance and quality improvement efforts.
- Coordinate complex admissions and discharge planning while supporting census growth and continuity of care.
- Serve as an active member of the Quality Assurance Performance Improvement (QAPI), Ethics, and Admissions Committees, contributing to strategic decision-making and organizational initiatives.
- Participate in state regulatory surveys and support corrective action planning to maintain compliance and operational excellence
Medical Social Worker
Gentiva Hospice
Chattanooga
01.2024 - 02.2026
- Facilitated advanced care planning and complex family meetings
- Collaborated with physicians, nurses, chaplains, and leadership to facilitate seamless continuity of care.
- Supported Medicare-compliant care planning to ensure quality standards in documentation.
- Coordinated interdisciplinary hospice services to enhance patient-centered care across multiple settings.
Medical Social Worker
Parkridge Medical Center
Chattanooga
11.2022 - 05.2024
- Provided discharge planning, resource coordination, and psychosocial support to patients and families, enhancing overall care experience.
- Coordinated complex discharge planning and care transitions within an acute care hospital, ensuring timely and effective patient outcomes.
- Collaborated with physicians, nurses, case managers, and community agencies to ensure seamless and safe patient transitions.
- Maintained accurate documentation in compliance with hospital policies and regulatory requirements.
Assistant Director of Compliance
Orange Grove Center
Chattanooga
03.2022 - 11.2022
- Collaborated with executive leadership to enhance organizational compliance with state and federal regulations.
- Facilitated internal audits, regulatory reviews, and survey preparation to ensure compliance standards were met.
- Contributed to policy development, staff education, and implementation of corrective action plans to improve compliance outcomes.
- Managed a multidisciplinary team of Occupational Therapists, Physical Therapists, Registered Dietitians, and Speech Pathologists to enhance service delivery.
- Promoted regulatory compliance and continuous quality improvement throughout the organization.
Care Manager II
Mental Health Cooperative
Chattanooga
05.2016 - 03.2022
- Developed individualized care plan focused on recovery, stability, and community integration
- Coordinated comprehensive behavioral health services for individuals with complex mental health needs, enhancing client support.
- Collaborated with interdisciplinary teams and community partners to improve care coordination and access to services
- Collaborated with the treatment team to assess clients' needs for more intensive services and wrote insurance authorizations.
- Led team presentations addressing agency needs and promoting psychoeducation initiatives.
- Provided intensive 12-week training to newly hired employees.
Education
Doctor of Education - Healthcare Administration
Trevecca Nazarene University
Nashville, TN05-2026
Master of Science - Social Work
The University of Tennessee
Chattanooga, TN05-2020
Bachelor of Science - Psychology
Middle Tennessee State University
Murfreesboro, TN12-2015
Skills
- Healthcare Operations
- Regulatory Compliance
- CMS Regulations
- Medicare & Medicaid
- State Survey Readiness
- Quality improvement
- Documentation Improvement
- Process Improvement
- Policy Development
- Risk Management
- Program Management
- Strategic Planning
- Interdisciplinary Leadership
- Care Coordination
- Admissions
- Patient Retention
- Mental health services
- Interagency Collaboration
- Patient Advocacy
- Healthcare Leadership
- Proficient in Epic, Meditech, MatrixCare, and PointCare
Activities
Alpha Kappa Alpha Sorority, Incorporated
Timeline
Director of Social Services
PruittHealth
02.2026 - Current
Medical Social Worker
Gentiva Hospice
01.2024 - 02.2026
Medical Social Worker
Parkridge Medical Center
11.2022 - 05.2024
Assistant Director of Compliance
Orange Grove Center
03.2022 - 11.2022
Care Manager II
Mental Health Cooperative
05.2016 - 03.2022
Doctor of Education - Healthcare Administration
Trevecca Nazarene University
Master of Science - Social Work
The University of Tennessee
Bachelor of Science - Psychology
Middle Tennessee State University