Drucilla Smith
Tallahassee,FL
Summary
Healthcare professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
22
22
years of professional experience
Work History
Medical Receptionist
HCA Capital Primary Care
Tallahassee, FL
08.2021 - Current
- Processed patient information efficiently using electronic medical record systems.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Handled multi-line phone system, directing calls to appropriate departments effectively.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed patient check-in and scheduling to streamline appointment flow.
Medical Receptionist
HCA Women's Health
Tallahassee, FL
03.2021 - 08.2021
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Assisted patients with insurance inquiries, enhancing understanding of coverage options.
Medical Assistant/Receptionist
Nephrology Associates
Gainesville, FL
03.2007 - 08.2015
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Assisted in patient intake, collecting medical histories and insurance information accurately.
- Coordinated communication between patients and healthcare providers to streamline care processes.
- Implemented electronic health record (EHR) systems, improving data retrieval and documentation speed.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
Administrative Assistant
Mid Florida Cardiology Specialist
Orlando, FL
01.2004 - 02.2007
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Trained new administrative staff on office procedures and software applications, fostering team competency.
Education
Associate of Science - Business Administration And Management
Valencia College
Orlando, FL08-2012
Associate of Science - Medical Assistant
High Tech Institue
Orlando, FL11-2003
Skills
- Patient Relations
- Medical Administration
- Scheduling Management
- Data Entry & Accuracy
- Insurance Claims Processing
- Office Coordination
- Electronic Health Records
- Customer Service Excellence
Timeline
Medical Receptionist
HCA Capital Primary Care
08.2021 - Current
Medical Receptionist
HCA Women's Health
03.2021 - 08.2021
Medical Assistant/Receptionist
Nephrology Associates
03.2007 - 08.2015
Administrative Assistant
Mid Florida Cardiology Specialist
01.2004 - 02.2007
Associate of Science - Business Administration And Management
Valencia College
Associate of Science - Medical Assistant
High Tech Institue