Drystal Lavender
Nashville,TN
Summary
Paralegal with a strong foundation in managing complex litigation processes and collaborating with diverse teams, including outside and in-house counsel. Expertise in legal research and document preparation enhances support for attorneys. Experience in streamlining workflows contributes to improved case management efficiency.
Overview
18
18
years of professional experience
Work History
Paralegal
YesCare Corporation/Corizon Health
Brentwood, Tennessee
08.2022 - Current
- Managed complex professional liability pro se litigation discovery requests and general discovery items.
- Collaborated with outside counsel, field operations, and in-house counsel on various cases.
- Prepared and summarized relevant materials to assist attorneys in drafting legal documents.
- Supported director of pro se claims attorney by conducting legal research and analyzing case information.
Professional Liability Claims Analyst
YesCare Corporation/Corizon Health
05.2017 - 08.2022
- Managed high volume of pro se cases from inception to resolution efficiently.
- Reviewed pro se inmate complaints, extracting relevant data for medical malpractice software.
- Generated and distributed reports utilizing medical malpractice software to inform decision-making.
- Coordinated case assignments to optimize management by legal firm.
- Facilitated special projects and initiatives supporting claims processing effectively.
- Provided support to supervisor and claims department staff, enhancing overall workflow.
Customer Service Representative
YesCare Corporation/Corizon Health
02.2016 - 05.2017
- Followed up on unresolved customer service issues for timely resolution.
- Logged and submitted urgent pay requests for check selection to facilitate payment processing.
- Processed provider requests and HCFA claims efficiently to meet requirements.
- Utilized Change Healthcare system (Emdeon) to generate reports and reroute checks.
Pharmacy Technician/ Material Handler
DLH/Consolidated Mail Outpatient Pharmacy (CMOP)
Murfreesboro, Tennessee
10.2010 - 02.2016
- Delivered exceptional mail outpatient pharmacy services to honor veterans and support care provision.
- Coordinated shipping and receiving of prescription drugs to ensure timely delivery and inventory management.
- Operated automated packaging equipment for accurate and timely prescription filling.
- Managed inventory through item counting and record maintenance to enhance operational efficiency.
Pharmacy Technician
Kroger
Nashville, Tennessee
12.2008 - 02.2012
- Prepared medications for dispensing through counting, pouring, labeling, and verifying doses.
- Ensured only unexpired products were dispensed by systematically checking expiration dates.
- Verified and logged daily incoming drug inventories, ensuring accuracy and compliance with inventory management standards.
- Streamlined accessibility of supplies by organizing work areas for efficient retrieval during dispensing tasks.
- Provided timely assistance to patients by addressing inquiries and needs to enhance their pharmacy experience.
Education
Associate of Applied Science - Paralegal Studies
Nashville State Community College
Nashville, TN05-2021
Pharmacy Technician Diploma - Pharmacy Technology
TCAT (formerly Tennessee Technology Center)
Nashville, TN08-2007
Skills
- Legal analysis
- Legal documentation
- Litigation support
- Case management
- Records management
- Administrative support
- Proficient in MS office
- Attention to detail
- Time management
- Problem solving
- Analytical thinking
- Written and verbal communication
- Team collaboration
References
Available upon request
Timeline
Paralegal
YesCare Corporation/Corizon Health
08.2022 - Current
Professional Liability Claims Analyst
YesCare Corporation/Corizon Health
05.2017 - 08.2022
Customer Service Representative
YesCare Corporation/Corizon Health
02.2016 - 05.2017
Pharmacy Technician/ Material Handler
DLH/Consolidated Mail Outpatient Pharmacy (CMOP)
10.2010 - 02.2016
Pharmacy Technician
Kroger
12.2008 - 02.2012
Associate of Applied Science - Paralegal Studies
Nashville State Community College
Pharmacy Technician Diploma - Pharmacy Technology
TCAT (formerly Tennessee Technology Center)