D'Shaye Woodard
Steamboat Springs,CO
Summary
Dedicated and seasoned hospitality professional with nine years of experience in the resort and hotel industry. Proven track record of delivering exceptional guest services, driving operational efficiency, and fostering positive guest experiences. Skilled in front desk management, guest relations, and team leadership. Adept at managing diverse administrative tasks and adept at resolving guest concerns promptly and professionally. Possesses strong communication skills and a passion for providing memorable stays for guests.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Eagle Ridge Lodge
Steamboat Springs, CO
12.2023 - Current
- Provide exceptional guest services including check-in, check-out, and addressing guest inquiries.
- Handle reservations, payments, and room assignments efficiently.
- Ensure a welcoming and organized lobby area.
- Collaborate with other staff members to resolve guest issues promptly and professionally.
- Maintain a clean and tidy front desk area.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Senior Patient Access Specialist
UC Health Medical Center
Steamboat Springs, CO
04.2022 - Current
- Managed patient registration process, ensuring accuracy and efficiency.
- Scheduled appointments and coordinated with medical staff to optimize patient care.
- Provided guidance and assistance to patients regarding insurance verification and billing inquiries.
- Maintained patient records and confidentiality in compliance with HIPAA regulations.
- Collaborated with interdisciplinary teams to streamline administrative processes and improve patient satisfaction.
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Maintained accurate records of patient registration information in electronic health record system.
Education
Associate of Science - Resort & Hotel Management
Colorado Mountain College
Glenwood Springs, COAssociate of Applied Science - Secretarial Studies And Office Administration
Colorado Mountain College
Glenwood Springs, COSkills
- Hospitality Management
- Customer Service
- Event Planning
- Team Leadership
- Communication Skills
- Problem-Solving
- Time Management
- Attention to Detail
- Microsoft Office Suite
- Guest Relations
- Mail Sorting
- Spreadsheet tracking
- Clerical Support
- Scheduling appointments
- Listening Skills
- Complex Problem-Solving
Certification
- Office Administration Certificate
Timeline
Front Desk Receptionist
Eagle Ridge Lodge
12.2023 - Current
Senior Patient Access Specialist
UC Health Medical Center
04.2022 - Current
Associate of Science - Resort & Hotel Management
Colorado Mountain College
Associate of Applied Science - Secretarial Studies And Office Administration
Colorado Mountain College
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