Anna Abaishvili
Brooklyn,USA
Summary
Dynamic Guest Service Agent dedicated to elevating guest experiences by swiftly resolving concerns and optimizing service processes. Proven ability to manage reservations, foster effective communication across departments, and ensure smooth operations, contributing to memorable stays and guest loyalty.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Front desk receptionist
The Hershman Group
New York, NY
05.2026 - Current
- Greeted and welcomed patients, fostering a welcoming environment and enhancing overall patient satisfaction.
- Answered and directed incoming calls, resolving patient inquiries quickly to improve communication flow.
- Scheduled, rescheduled, and confirmed patient appointments to optimize daily workflow.
- Managed patient check-in and check-out processes, accurately updating records.
- Processed payments and explained billing statements, handling co-pays and outstanding balances.
- Maintained accurate and confidential patient records in compliance with HIPAA regulations.
- Coordinated communication between patients and dental staff, facilitating smooth operations and timely service delivery.
- Assisted with administrative tasks including ordering supplies and managing correspondence.
Hospitality SPECIALIST
Courtyard by Marriott
New York, NY
05.2025 - 05.2026
- Provided exceptional customer service to guests while managing reservations, check-ins and check-outs.
- Managed daily operations, including room assignments and billing procedures, ensuring smooth service delivery.
- Resolved guest complaints efficiently using strong problem-solving skills.
- Communicated effectively with other departments regarding guest needs and concerns to promptly resolve issues.
- Gained comprehensive knowledge of hospitality services through training and hands-on experience.
- Assisted guests with luggage and making arrangements for transportation.
- Operated telephone switchboard to answer, screen or forward calls.
Receptionist
Barbarossa
New York, NY
09.2023 - 05.2025
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally, ensuring clear communication and adherence to organizational protocols.
- Addressed customer inquiries about products, services, and hours of operation via phone and email, enhancing customer satisfaction.
- Scheduled appointments and maintained and updated appointment calendars.
- Handled cash and credit card payments with accuracy.
- Managed administrative tasks, including filing documents and copying materials, to support office efficiency.
- Ensured reception area was clean at all times and stocked with necessary supplies.
Barista
Matto
New York, NY
07.2023 - 08.2023
- Prepared and served coffee, espresso drinks, teas, hot chocolate, lemonades.
- Managed multiple orders simultaneously in fast-paced environment.
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
- Processed payments efficiently using cash register or POS system, ensuring accurate transactions.
- Organized and stocked inventory and prepped ingredients for drinks, supporting smooth operations during busy periods.
- Performed opening and closing tasks, including cleaning cafe areas and setting up displays to maintain a welcoming environment.
Sales Associate
Budget Flooring
Santa Clarita, CA
05.2023 - 06.2023
- Guided customers in finding and selecting products to increase satisfaction and sales.
- Greeted customers warmly and assisted with inquiries to enhance shopping experience.
- Operated cash register and POS to efficiently process purchases, refunds, and exchanges.
- Kept work area clean, organized and free of clutter at all times.
Office Manager
Tsodnisa
Tbilisi, Georgia
01.2023 - 04.2023
- Managed day-to-day office operations, including supply ordering, equipment maintenance, and calendar management, to support a seamless work environment.
- Provided administrative support for executive staff, including scheduling meetings, preparing agendas and taking meeting minutes.
- Created and maintained filing systems to ensure accurate record keeping, facilitating efficient access to information.
- Resolved customer inquiries and complaints promptly and professionally, enhancing customer satisfaction.
Chief Specialist
State Procurement Agency
Tbilisi, Georgia
09.2018 - 12.2022
- Facilitated discussions with procuring organizations regarding applications for simplified procurement.
- Clarified procurement processes through direct engagement with procuring organizations.
- Prepared drafts of the decisions to accept, reject or not to review the applications.
- Administered and created training and awareness presentations or materials.
- Recorded new directives and information during management meetings, providing insights and suggestions for procedural improvements.
Waitress
Shatili
Tbilisi, Georgia
01.2018 - 09.2018
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Fostered positive guest experiences through friendly conversation and attentive service.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Ensured timely meal delivery while verifying order accuracy to enhance customer satisfaction.
- Guided customers in menu selections and provided detailed information about food items and beverages.
- Processed accurate cash and credit card transactions.
Enforcement Officer
National Enforcement Bureau
Tbilisi, Georgia
01.2010 - 01.2018
- Managed multiple enforcement tasks simultaneously, ensuring timely and effective case handling.
- Enforced court and administrative organ decisions.
- Reviewed and analyzed enforcement case applications to determine compliance and eligibility.
- Consulted with creditors and debtors to facilitate resolution of enforcement matters.
- Utilized excellent communication skills to write reports, testify in court, and interact with fellow officers.
Education
Associate in Applied Science (A.A.S.) - Tourism and Hospitality
Kingsborough Community College
Brooklyn09-2025
Bachelor of Law -
Ivane Javakhishvili Tbilisi State University
Tbilisi, Georgia06-2012
Skills
- Check-in and check-out processes
- Appointment scheduling
- Payment processing
- Client relations
- Guest relations
- Hospitality management
- Property management systems
- Telephone communication
- Verbal and written communication
- Data entry
- Organizational skills
- Multitasking
- Pressure management
- Attention to detail
- Service orientation
- Transportation coordination
- Interpersonal skills
- Computer proficiency
- Team player
- Payment processing
Certification
- Certified Guest Service Professional
- Certificate in Management and Leadership
- Certificate in Time Management
- Certificate in Stress Management
- Certificate in Effective Communication
- Certificate in Public Procurement
- NYC Destinations Specialist
Languages
- Georgian, Native
- English, Fluent
- Russian, Advanced
- Greek, Conversational
Hobbies and Interests
- Travel
- Photography
- Cooking
- Reading
Timeline
Front desk receptionist
The Hershman Group
05.2026 - Current
Hospitality SPECIALIST
Courtyard by Marriott
05.2025 - 05.2026
Receptionist
Barbarossa
09.2023 - 05.2025
Barista
Matto
07.2023 - 08.2023
Sales Associate
Budget Flooring
05.2023 - 06.2023
Office Manager
Tsodnisa
01.2023 - 04.2023
Chief Specialist
State Procurement Agency
09.2018 - 12.2022
Waitress
Shatili
01.2018 - 09.2018
Enforcement Officer
National Enforcement Bureau
01.2010 - 01.2018
Associate in Applied Science (A.A.S.) - Tourism and Hospitality
Kingsborough Community College
Bachelor of Law -
Ivane Javakhishvili Tbilisi State University