Summary
Overview
Work History
Education
Skills
Timeline
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Dahiana Taveras

Pennsauken,NJ

Summary

Highly motivated and skilled customer service representative with five years of experience seeking a challenging opportunity at a reputable company. Seeking a position to utilize my strong communication skills, problem-solving abilities, and dedication to ensuring customer satisfaction.

Overview

8
8
years of professional experience

Work History

Dispatcher

Leonardo’s Transportation
02.2022 - Current
  • Effectively coordinated daily dispatch operations for a fleet of 2 trucks, ensuring on-time delivery of goods to customers
  • Managed driver schedules, assigning appropriate loads and routes based on delivery requirements, driver availability, and vehicle capacities
  • Communicated with drivers via phone, email, or messaging apps to provide directions, update delivery instructions, and address any concerns or emergencies
  • Monitored fuel consumption, mileage, and maintenance needs of trucks, scheduling routine maintenance and repairs to minimize downtime and ensure safe operations
  • Maintained accurate records of dispatched loads, driver logs, and customer interactions to ensure compliance with company policies and regulatory requirements.

Paratransit Driver

Myles
10.2019 - 03.2020
  • Provide safe and reliable transportation services to individuals with disabilities, ensuring their comfort and well-being
  • Assist passengers with boarding and disembarking from vehicles, using appropriate mobility aids and techniques
  • Adhere to established routes and schedules while navigating city streets and traffic conditions
  • Communicate effectively with passengers, addressing their needs and providing assistance as required
  • Maintain accurate and up-to-date records of passenger pick-ups, drop-offs, and any incidents or delays
  • Collaborate with dispatchers and other team members to ensure efficient service delivery.

Associate Banker (Teller)

JP Morgan Chase
04.2018 - 09.2019
  • Served customers by completing account transactions
  • Processed foreign exchange transactions
  • Provide account services to clients, such as receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
  • Educated customers on digital banking options, including online banking, mobile banking, and ATM usage, to enhance their banking experience
  • Resolved customer inquiries, concerns, and complaints in a timely and efficient manner, escalating issues when necessary to ensure customer satisfaction
  • Collaborated with colleagues and other departments to address customer needs and ensure smooth banking operations.

Sales Associate

Macy’s
03.2017 - 03.2018
  • Greeted customers and provided exceptional service, assisting them in finding the right products and making purchasing decisions
  • Achieved and exceeded monthly sales targets by employing effective sales techniques and product knowledge
  • Handled cash and credit transactions accurately, ensuring register balances at the end of each shift
  • Maintained a clean and organized sales floor, including restocking shelves and arranging merchandise displays
  • Collaborated with team members to achieve store goals and contribute to a positive working environment.

Child Caregiver

College Nannies and Tutors
08.2016 - 01.2017
  • Create a stimulating and nurturing environment by planning and implementing age-appropriate activities, including educational games, arts and crafts, and outdoor play
  • Prepare and serve nutritious meals and snacks, following any dietary restrictions or preferences
  • Assist with homework and engage in educational activities to support the children's academic growth
  • Maintain a clean and organized living space for the children, including laundry, tidying up, and organizing toys and belongings
  • Collaborate with parents to ensure consistency in discipline, routines, and overall care.

Education

Some College (No Degree) - Web Design

Bronx Community College (CUNY)
The Bronx, NY

Skills

  • Excellent verbal communication skills
  • Ability to learn quickly
  • Excellent time management skills
  • Exceptional computer skills
  • Proficient in all Microsoft programs
  • Proficient in Adobe Creative Suite
  • Fluent in Spanish
  • Fluent in English

Timeline

Dispatcher

Leonardo’s Transportation
02.2022 - Current

Paratransit Driver

Myles
10.2019 - 03.2020

Associate Banker (Teller)

JP Morgan Chase
04.2018 - 09.2019

Sales Associate

Macy’s
03.2017 - 03.2018

Child Caregiver

College Nannies and Tutors
08.2016 - 01.2017

Some College (No Degree) - Web Design

Bronx Community College (CUNY)

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Dahiana Taveras