Open To Work
CHRISTINE MARIE ISINGHOOD
Pinehurst,TX
Work Preference
Summary
Detail-oriented professional with a strong background in communication and coordination, adept at prioritizing tasks and managing high call volumes efficiently. Skilled in using electronic medical record systems and scheduling software to streamline operations and enhance customer relations. Ready to contribute to a team as a Medical Receptionist/Scheduler/Dispatcher, leveraging experience to ensure smooth office operations. Also, will work remotely.
Overview
15
15
years of professional experience
Work History
Dispatcher
The IV Society
Magnolia, TX
07.2023 - 03.2026
- Excelled in multitasking to manage a high call volume with professionalism and efficiency.
- Proficiently used computer systems for data entry, tracking, and managing providers and client information.
- Responded quickly to emergency situations involving clients.
- Maintained accurate records of dispatches, exam reports and uploaded to EMR.
- Assisted in training new staff members on dispatcher duties and responsibilities, as well as orientating new providers.
- Maintained positive relationships with providers by providing helpful advice regarding communication with clients.
- Utilized excellent communication skills to coordinate providers with clients.
- Employed sound judgment when making decisions related to dispatch operations.
- Coordinated logistics to optimize schedules for timely service.
- Managed communication between clients and service providers to ensure accurate information flow.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Dispatcher
Sonnys Car Wash Systems of Texas
Denison, TX
01.2019 - 10.2021
- Schedule or dispatch workers, work crews, locations, according to customer requests, specifications, or needs, using telephones.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Monitor personnel locations and utilization to coordinate service and schedules.
- Receive or prepare work orders.
- Relay work orders, messages, or information to or from work crews, supervisors using telephones.
Newborn Hearing Screener
Pediatrix - Mednax
Austin, TX
03.2018 - 02.2019
- Worked at various hospitals.
- Tested the hearing on Newborn babies.
- Demonstrated excellent interpersonal skills when interacting with parents, physicians, and other medical personnel.
- Recognized signs of distress in infants during screenings and took appropriate action accordingly.
- Maintained accurate records of all test results and patient information in accordance with HIPAA guidelines.
- Adhered to strict quality assurance standards while performing hearing screenings.
- Managed inventory of supplies necessary for conducting newborn hearing screenings.
- Ensured that all safety protocols were followed during each screening procedure.
Receptionist/Scheduler
DFW Center for Spinal Disorders
Fort Worth, TX
08.2015 - 12.2016
- Operate multi line telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Hear and resolve complaints from customers or the public.
- Schedule appointments and maintain and update appointment calendars.
Billing
FTGU Medical Consulting
Fort Worth, TX
03.2015 - 08.2015
- Posted Zero EOB Payments.
- Verify Insurance.
- Customer Service.
Billing Assistant
Green Apple Therapy
Weatherford, TX
07.2014 - 08.2014
- Assisted in filing claims with patients insurance company.
- Posted payments.
Patient Access Representative III
USMD Pediatric and Internal Medicine Clinic
Arlington, TX
03.2014 - 07.2014
- Patient Check in/Check out.
- Collection of copays, Deductibles, and outstanding balances.
- Managed multi line phone system.
- Scheduled office visits, and procedures.
- Responsible for assuring daily balance of deposit.
Corporate Representative Patient Access
Saint Anthony Hospital Emergency Department - SSM Healthcare
Oklahoma City, OK
08.2013 - 03.2014
- Input and Verified patient demographics.
- Insurance verification.
- Collections of copays, deductibles.
Billing Assistant
Neuroscience Specialists
Oklahoma City, OK
03.2013 - 08.2013
- Collected Workmen's Comp, Insurance, and patient payments.
- Calculated and collected surgery copays and posted payments.
- Scheduled appointments.
- Patient check in/out.
Patient Services Representative III
University of Oklahoma Physicians ENT Practice
Oklahoma City, OK
02.2011 - 03.2013
- Patient Check in/out.
- Payment collection.
- Insurance verification.
- Answered multi line phone system.
Education
High School Diploma -
Aledo Christian School
TX05-1985
No Degree - Business Administration
Weatherford College
Weatherford, TXSkills
- Prioritizing calls
- Customer relations
- Experience in Excel
- Experience in EMR's
- Experience with Nexgen
- Experience with E-Clinical
- Excellent Phone Skills
- Stress tolerance
- Proficient in Word
- Proficient in Outlook
- Experience with Allscripts
- Experience with Epic
- Experience with Centricity
- Experience with multi line phone systems
- Data entry
- Decision-making
- Active listening
- Time management
- Attention to detail
- Dispatching procedures
- Problem-solving
- Schedule management
- Work order management
- Dispatching field personnel
- Conflict resolution
- Verifying coverage
- Verbal and written communication
- Map reading
- Workflow prioritization
- Call handling
- Training new hires
- Creative thinking
- Relationship building
- Communication management
- Customer request management
- Excellent communication
- Microsoft office
- Organizational skills
- Effective communications
- Multitasking Abilities
Timeline
Dispatcher
The IV Society
07.2023 - 03.2026
Dispatcher
Sonnys Car Wash Systems of Texas
01.2019 - 10.2021
Newborn Hearing Screener
Pediatrix - Mednax
03.2018 - 02.2019
Receptionist/Scheduler
DFW Center for Spinal Disorders
08.2015 - 12.2016
Billing
FTGU Medical Consulting
03.2015 - 08.2015
Billing Assistant
Green Apple Therapy
07.2014 - 08.2014
Patient Access Representative III
USMD Pediatric and Internal Medicine Clinic
03.2014 - 07.2014
Corporate Representative Patient Access
Saint Anthony Hospital Emergency Department - SSM Healthcare
08.2013 - 03.2014
Billing Assistant
Neuroscience Specialists
03.2013 - 08.2013
Patient Services Representative III
University of Oklahoma Physicians ENT Practice
02.2011 - 03.2013
High School Diploma -
Aledo Christian School
No Degree - Business Administration
Weatherford College