Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Donovan Montgomery

Fort Wayne,IN

Summary

Results-driven manager skilled in delivering exceptional customer service and training staff on best practices. Expertise in swiftly resolving complaints to boost satisfaction levels. Leverages diverse skills in digital marketing and e-commerce to enhance operational efficiency and drive sales.

Overview

1
1
Certification
5
5
years of professional experience

Work History

Manager

Dunkin Donuts
Fort Wayne, Indiana
09.2021 - 05.2026
  • Provided great customer service to ensure positive shopping experiences.
  • Resolved customer complaints promptly to improve customer satisfaction.
  • Trained and mentored staff on customer service best practices.
  • Started and configured all operational systems each morning for daily store functions.
  • Maintained organized inventory on store shelves to enhance shopping experience.
  • Closed store efficiently by following security protocols and implementing safety measures.
  • Properly documented information into our systems at the end of the night

Education

High school diploma or GED - Upper secondary education

R Nelson Snider High School
Fort Wayne, IN

Skills

  • Management
  • Supervising experience
  • Customer service
  • Sales
  • Upselling
  • Restaurant experience
  • Retail sales
  • Merchandising
  • Visual merchandising
  • E-commerce
  • Digital marketing
  • Social media marketing
  • Social media management
  • Marketing
  • Product management
  • Organizational skills
  • Writing skills
  • Administrative experience
  • Data management
  • Data entry
  • Technical support
  • Software troubleshooting
  • Computer skills
  • Windows
  • Microsoft Word
  • Microsoft Powerpoint
  • Google Docs
  • CRM software
  • Mobile devices
  • Operating systems
  • Computer networking
  • VPN
  • Linux
  • Health compliance
  • Facility maintenance
  • Freight Experience
  • Delivery Driver Experience
  • Route optimization
  • Fleet management
  • Box Truck
  • Load and Unload
  • Forklift
  • Hand tools
  • Power tools
  • Construction
  • Construction site
  • Outdoor work
  • Physical stamina
  • Communication skills
  • Teaching
  • Analysis skills
  • Public relations
  • Sales support
  • Customer support
  • IT
  • Computer operation
  • Remote access software
  • Typing
  • GPS
  • Financial services
  • Financial sales
  • DocuSign
  • Technical support
  • Physical stamina
  • Product demos
  • Health compliance
  • Computer operation
  • Remote access software

Certification

  • Driver's License
  • Forklift Certification

Languages

English

Timeline

Manager

Dunkin Donuts
09.2021 - 05.2026

High school diploma or GED - Upper secondary education

R Nelson Snider High School
Donovan Montgomery