Duane R. Chapman
Lac Du Flambeau,WI
Summary
Determined and experienced gaming and hospitality executive seeking to fulfill the role of General Manager / Chief Executive Officer within multi business faceted Casino Resort in order to build operational successes that assist meeting the purposes of Indian gaming by generative economic driver to fund tribal government operations or programs, provide for the general welfare of the tribe and its members, to promote tribal economic development, to donate to charitable organizations, and to help fund operations of local government agencies providing services to tribes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Lake of the Torches Resort Casino
Lac Du Flambeau, WI
05.2014 - 04.2024
- 10 year gaming & hospitality executive providing extensive oversight, direction, and execution on gaming and hospitality strategies related to annual fiscal planning, market share & positioning, labor resource management, emergency preparedness, technology & cyber security, physical and surveillance security, compliance, and facility and grounds support.
- Assisting and supporting 25 departmental units consisting of 300+ employees, a gaming floor of 800 slot machines and 8 table games, a full-service restaurant, bar and food court, 101 room hotel, and 7 acres of lakeside property.
- Deep understanding of tribal gaming business operations, its evolution as well as vision to achieve growth.
- Hold a wealth of necessary experience and acumen for productive leadership to produce and maintain quality business and guest attraction to Class III gaming and resort property, as well as newest business developments in Sports Betting.
- Experienced in oversight and management of Class II Bingo & Poker venues.
- Extensive business resources contacts and relationships for planning of new initiatives that support the continuous improvement and growth of an organization.
- Foster strong relationships with management teams and stakeholders, and promote a culture of team building and collaboration.
- Highly experienced in work processes engaging tribal, state, federal and independent audit/ regulatory agencies to ensure business position within industry sector and region is healthy and financially stable..
Fee-To-Trust Application Project Manager
Lac Du Flambeau LSCI Tribe
Lac Du Flambeau, WI
01.2012 - 07.2014
- Developed and updated project plans to document objectives, technologies, schedules and funding
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Created and implemented processes to ensure successful completion of projects.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
Casino Internal Auditor
Lac Du Flambeau LSCI Tribe
Lac Du Flambeau, WI
08.2002 - 05.2014
- Conduct mandatory compliance audits and reviews related to Tribal Minimum Internal Controls, NIGC MICS, State/Tribal Gaming Compact, Property System of Internal Controls and Departmental Policies and Procedures
- Reporting Audit results to casino property management, tribal gaming commission and tribal government. Reported same to State and NIGC upon request.
- Assisting with the development of State Compacting and Tribal Gaming Code and Per Capita Distribution Code.
Education
Bachelor of Arts - Organizational Leadership
University of Wisconsin - Green Bay
Green Bay, WI01-2018
Associate of Applied Science - Casino, Hotel, And Restuarant Management
Community College of Southern Nevada
Las Vegas, NV05-2002
Skills
- Operations Management & Oversight
- Business operations knowledge
- Vendor Relationship Managemen
- Business Development
- Compliance
- Budget Development
Affiliations
- Member of the American Legion
- Member of the Veterans of Foreign Wars
Certification
Tribal Gaming License as a Primary Management Official. Licensed by the Lac du Flambeau Band of Lake Superior Chippewa Indians Gaming Commission. May 2014. Renewal 2022. Expiration August 2024.
References
References available upon request.
Timeline
Assistant General Manager
Lake of the Torches Resort Casino
05.2014 - 04.2024
Fee-To-Trust Application Project Manager
Lac Du Flambeau LSCI Tribe
01.2012 - 07.2014
Casino Internal Auditor
Lac Du Flambeau LSCI Tribe
08.2002 - 05.2014
Bachelor of Arts - Organizational Leadership
University of Wisconsin - Green Bay
Associate of Applied Science - Casino, Hotel, And Restuarant Management
Community College of Southern Nevada
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