DUANETTE E BENJAMIN
UNION CITY,GA
Summary
Twenty plus years experience in office administration, customer service and retail sales. Thrive working in a challenging fast pace environment.
Hardworking and passionate job seeker looking to expand my sales skills and eager to secure an entry-level Sales Associate position in eye wear fashion. And, ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Sephora + Kohl's Beauty Advisor
Kohl's
09.2022 - Current
- Engage client service and sales with potential walk-in shoppers.
- Developing a loyal and growing customer base with consistent delivery of top-notch service and beauty advice.
- Communicate product issues and concerns to management for resolution and customer satisfaction.
- Meet Beauty Insider sign-up and sales quotas by utilizing customer engagement and upselling opportunities.
- Recommend products to suit customer budget, lifestyle and needs assessment.
- Verify prices and process payments to complete sales transactions.
- Minimize theft through strategic monitoring and customer service engagement.
- Locate requested items from racks or storage areas.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Prioritized assisting customers over completing other routine tasks in store.
Sales Lead
Ann Taylor Loft
11.2006 - 04.2022
- Created enjoyable shopping experiences through proactive customer acknowledgment and positive customer service.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Used POS systems to process sales transactions, confirm pricing, style rewards and credit card application enrollment.
- Trained and mentored sales staff associates in store operations, products, policies, procedures, styling and register function techniques.
- Developed comprehensive training programs to enhance team members'' product knowledge and sales skills.
- De-escalated desk associate issues and resolved high-level customer complaints with tactful communication and effective conflict resolution.
Education
Associate in Arts (A.A.) - Liberal Arts -
LaGuardia Community College
Long Island City, New YorkSkills
- Customer Needs Assessment
- Payment Processing
- Customer Service
- Sales Closing
- Theft Prevention
- POS Management
Timeline
Sephora + Kohl's Beauty Advisor
Kohl's
09.2022 - Current
Sales Lead
Ann Taylor Loft
11.2006 - 04.2022
Associate in Arts (A.A.) - Liberal Arts -
LaGuardia Community College