Dubrasvka Zerpa
Miami,FL
Summary
Responsible and friendly professional with several of experience meeting customer demands by efficiently taking and serving orders and answering questions, keeping customers happy and supporting team success. Quick learner
Overview
7
7
years of professional experience
Work History
Waitress
Il Forno Ristorante
Miami, FLORIDA
04.2019 - Current
- Warmly welcomed each customer entering establishment
- Facilitated smooth seating arrangements for guests
- Served meals and drinks efficiently
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
Waitress
La Griglia
Caracas, Venezuela, FLORIDA
05.2021 - 08.2021
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
Waitress
Bon Picat
Miami, FLORIDA
09.2018 - 08.2020
- Assisted visitors with menu selection.
- Ensured guests were promptly seated upon arrival.
- Took orders for food and drinks and delivered them to guests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Organized take-out orders efficiently according to customer requests.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Bussed tables as needed during peak hours.
- Communicated daily specials to customers.
- Answered questions about menu items, ingredients, and pricing.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Waitress
El Jimador
Dahlonega, GA
11.2017 - 08.2018
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Communicated daily specials to customers.
Education
High School Diploma -
Colegio Agustiniano La Divina Pastora
Caracas, Venezuela05-2015
GED -
British Council
Caracas, Venezuela01-2014
Skills
- Menu Recommendations
- Order Accuracy
- Safe Food Handling
- Meal recommendations
- Daily specials memorization
- Plate presentation
- Excellent Customer Service
- Guest Relations Management
- Menu knowledge
- Hospitality and accommodation
- Liquor, wine, and food service
- High-volume dining
- Complaint resolution
Timeline
Waitress
La Griglia
05.2021 - 08.2021
Waitress
Il Forno Ristorante
04.2019 - Current
Waitress
Bon Picat
09.2018 - 08.2020
Waitress
El Jimador
11.2017 - 08.2018
High School Diploma -
Colegio Agustiniano La Divina Pastora
GED -
British Council