Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
A to Z Accounting
Atlanta, GA
03.2010 - 03.2024
Maintained detailed records of customer interactions and transactions.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Developed strong customer relationships to encourage repeat business.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Home Health Aide
A Supreme Nursing and homecare
Douglasville, GA
05.2014 - 01.2021
Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
Supervised in developing individualized care plans based on medical orders and assessments.
Instructed family members regarding proper home care techniques and infection control procedures.
Managed patient transportation and appointment scheduling.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Maintained records of patient care, progress or problems to report and discuss observations.
Education
Some College (No Degree) - Nursing
West Georgia Technical College
La Grange, GA
01-2008
High School Diploma -
L.W. Higgins High School
Marrero, LA
05-1992
Skills
Exceptional organizational skills
First aid and CPR certified
Microsoft Office Suite, Powerpoint, Excel, and Outlook
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