Summary
Overview
Work History
Education
Skills
Timeline
Generic

Duchess Walker

Villa Rica,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

A to Z Accounting
Atlanta, GA
03.2010 - 03.2024
  • Maintained detailed records of customer interactions and transactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong customer relationships to encourage repeat business.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Home Health Aide

A Supreme Nursing and homecare
Douglasville, GA
05.2014 - 01.2021
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Supervised in developing individualized care plans based on medical orders and assessments.
  • Instructed family members regarding proper home care techniques and infection control procedures.
  • Managed patient transportation and appointment scheduling.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Maintained records of patient care, progress or problems to report and discuss observations.

Education

Some College (No Degree) - Nursing

West Georgia Technical College
La Grange, GA
01-2008

High School Diploma -

L.W. Higgins High School
Marrero, LA
05-1992

Skills

  • Exceptional organizational skills
  • First aid and CPR certified
  • Microsoft Office Suite, Powerpoint, Excel, and Outlook
  • Inbound and Outbound Calling
  • Data Entry
  • Appointment Scheduling
  • Positive and professional
  • Filing
  • Typing proficiency
  • Punctual

Timeline

Home Health Aide

A Supreme Nursing and homecare
05.2014 - 01.2021

Customer Service Representative

A to Z Accounting
03.2010 - 03.2024

Some College (No Degree) - Nursing

West Georgia Technical College

High School Diploma -

L.W. Higgins High School
Duchess Walker